Allied Domecq Makes PC Helps Its Choice for Software Support.Business Editors/Hi-Tech Writers PHILADELPHIA--(BUSINESS WIRE)--Jan. 30, 2001 Responding to the rising demand for PC software assistance, the Quick Service Restaurants division of Allied Domecq Allied Domecq PLC was an international company, headquartered in Bristol, UK that operated spirits, wine, and quick service restaurant businesses. History Allied Domecq was the result of a 1994 merger between Allied Lyons and Pedro Domecq.[1]. PLC, the multi-million dollar marketing-led brands business, has chosen to enhance its internal technology by selectively outsourcing support of off-the-shelf-software applications to PC Helps Support, Inc. Located in Randolph, Massachusetts Randolph is a town in Norfolk County, Massachusetts, United States. As of the 2000 census, the town population was 30,963. The ZIP code of Randolph, Massachusetts is 02368. , Allied Domecq's Quick Service Restaurants division is parent to such popular and powerful brands as Baskin-Robbins, Togo's and Dunkin' Donuts Sources: Dunkin' Donuts is an international coffee and donut retailer founded in 1950 in Quincy, Massachusetts, U.S. by William Rosenberg. Corporate Profile History , one of the world's most instantly recognizable brand names. Parent company Allied Domecq PLC, has grown from its humble beginnings Humble Beginnings was an American pop punk band from New Jersey. While never gaining large-scale success, many of the band's members went on to mainstream success with other outfits. in 1961 into the international presence it is today as the second largest Spirits company in the world, a leading wine producer and a leading global Quick Service Restaurant business. Reliability and customer satisfaction are what led Allied Domecq's Quick Service Restaurant division to choose PC Helps (http://www.pchelps.com/) to provide support on such applications as Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities. 2000, Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , Visio and more. PC users at Allied Domecq receive expert-level support from a Certified Computer Consultant at PC Helps by calling the Allied Domecq IT Help Desk and selecting the appropriate menu option. The user is then seamlessly transferred to PC Helps and, within two rings of the phone, begins to receive immediate technical support. The user is walked through to a step-by-step solution, allowing them to continue on with their daily activities. PC Helps has become the leader in providing telephone technical support to corporate end-users across the United States by focusing exclusively on over 150 off-the-shelf software applications. All of this occurs with no hold time, no frustration, and with an expert-level solution provided on a real-time basis to the novice, intermediate or advanced PC user. Partnering with more than 20% of the Fortune 500, PC Helps, located in Bala Cynwyd, Pennsylvania Bala Cynwyd is a village in Lower Merion Township which is located in the Main Line in southeastern Pennsylvania, bordering the western edge of Philadelphia. It was originally two separate towns, Bala and Cynwyd, but is commonly treated as a single community. is available 24 hours a day, 7 days a week to over 900,000 PC users. |
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