Alliance Formed to Deliver Enterprise- Wide Document Management and Workflow Solutions for Call Centers.

CHARLOTTE, N.C.--(BUSINESS WIRE)--Oct. 16, 1998--Balentine & Associates, consultants specializing in development of banking and insurance call centers, has formed a business alliance with Melbourne, Fla.-based software producer Identitech to provide electronic document management, workflow and imaging solutions for large call centers.

"Enterprise-wide document and workflow management is a discipline that has become increasingly important to the modern, effective call center," said Richard Balentine, managing partner of Balentine & Associates. "Identitech has become a leader in this field with its award-winning `FYI' software suite. The alliance gives us another tool to help design and build call centers that are strategic assets and key components in our clients' integrated delivery channel strategies."

"Balentine & Associates' reputation in the design and implementation of enterprise call centers is a real plus for us," said Jim Tebay, vice president - sales and marketing for Identitech. "FYI is gaining prominence for meeting the more stringent demands of this market, such as high flexibility of design, scalability and security."

Balentine & Associates (Charlotte, NC) provides comprehensive consulting and support services in the development of modern call centers for clients in banking, insurance and other sectors. The company works with senior management to analyze key issues and determine the call center's role in overall business and delivery channel strategies, such as meeting sales and service goals. Balentine & Associates also assists in planning and implementation, including coordination of organizational initiatives, human resource and training plan design, process engineering, technology specification, vendors selection and oversight, and facility design.

Identitech (Melbourne, FL) develops intelligent process improvement and information management tools and services to facilitate secure, global information access. FYI is Identitech's award-winning toolkit for rapidly enabling applications with electronic document management, workflow and imaging. Its scalability and flexibility allows corporations to implement a single product for unlimited user-specific solutions within an organization. Features include object type independence, graphical workflow, CAD support, fail-safe bi-directional object replication, integrated COLD, full text search, and internet/intranet functionality.