Allegiance Telecom Chooses DSET Solutions for Increasing Sales-Force Productivity.Business Editors BRIDGEWATER, N.J. and DALLAS--(BUSINESS WIRE)--May 22, 2000 DSET DSET Desert Sunshine Exposure Testing Inc. Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : DSET) and Allegiance Telecom, Inc. (NASDAQ: ALGX) announced today that Allegiance has selected the DSET ezSubscribe solutions suite for automating sales operations and increasing sales-force productivity. Allegiance is a major competitive local exchange carrier (CLEC (Competitive Local Exchange Carrier) An organization offering local telephone service that is not one of the traditional telephone companies. The Telecommunications Act of 1996 allowed competition to the incumbent telcos (ILECs), enabling new companies (CLECs) ) based in Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. . DSET is a leading supplier of business-to-business e-commerce connectivity solutions for the telecom industry. ezSubscribe solutions electronically retrieve customer service records (CSRs) from an incumbent local exchange carrier ILEC, short for incumbent local exchange carrier, is a local telephone company in the United States that was in existence at the time of the break up of AT&T into the Regional Bell Operating Companies (RBOCs) also known as the "Baby Bells". , translate them into easy-to-understand service descriptions, and generate comparative sales quotes demonstrating the savings customers could realize by switching their service to the CLEC, in this case Allegiance. The translated CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. data can also be exported to an order management system, significantly reducing the amount of manual data entry required for the customer migration process. Allegiance Telecom, which has also deployed DSET's ezLocal ordering gateway, will use ezSubscribe to obtain CSRs from trading partners that include Ameritech, Bell South, US West, Pacific Bell, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , and Bell Atlantic. ezSubscribe will be operationally integrated with Allegiance's Consolidated Order Entry System. "The ezSubscribe suite will enable us to be substantially more efficient when it comes to interacting with potential customers," said Jerry Sklar, senior vice president of operations support systems Operations Support Systems (also called Operational Support Systems or OSS) are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such and customer implementation for Allegiance Telecom. "Additionally, ezSubscribe will help us achieve greater automation by pre-populating data in the orders sent to MetaSolv's Telecom Business Solution(TM) (TBS(TM)) software that we use in combination with our Consolidated Order Entry System. With ezSubscribe, we're continuing the evolution of our operations towards flow-through automation of all major processes basic to winning customers, turning on services for new customers, and maintaining the quality of our services." "Using the ezSubscribe application, Allegiance Telecom recently completed a successful retrieval of a customer service request (CSR) directly from Bell Atlantic's production environment," said Sklar. "This flow-through provisioning of CSR information for service address, billing address, directory, and service detail information automates the ordering process and greatly diminishes the chance of a data entry error." "Bell Atlantic's operations support systems help competitors process orders quickly and accurately. This helps build a robust wholesale business to serve this important client base in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of and elsewhere across our region," said Tony Yanez, vice president - account management for wholesale markets at Bell Atlantic. "By building our industry-standard interfaces, we can provide easy access to our OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. and enhance our capability as a wholesale provider." "The increased productivity that Allegiance can achieve as a result of deploying ezSubscribe to bond with Bell Atlantic and other ILECs reflects the growing range of benefits that DSET products offer to all competitive carriers," stated Paul Smith, DSET's senior vice president of strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and product management. "ezSubscribe can cut the time required to generate sales quotes from days to minutes. It also cuts the manual effort that CLEC personnel have to expend by automatically populating much of the information in service orders for customers migrating from the incumbents. Typically, more than 90 percent of the orders that a CLEC has to process involve migration from an incumbent. The potential savings are substantial." About Allegiance Telecom Based in Dallas, Texas, Allegiance Telecom is a facilities-based CLEC that offers businesses a complete package of telecommunications services, including local, long distance, international calling, high-speed data transmission, and Internet services. The company is targeting 36 major metropolitan areas in the U.S. with its "one-stop shopping" approach. Allegiance is currently operational in the following 21 markets: Atlanta, Baltimore, Boston, Chicago, Dallas, Denver, Detroit, Fort Worth, Houston, Long Island, Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , New York, Northern New Jersey, Oakland, Orange County, Philadelphia, San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , St. Louis and Washington D.C. Allegiance's Web address is: www.allegiancetele.com. About DSET DSET Corporation is a leading provider of business-to-business e-commerce connectivity solutions for the global telecommunications marketplace. The DSET suite of electronic-bonding gateways is designed to interconnect the operations support systems (OSSs) of service providers that must exchange information and share network capabilities as trading partners to provision and maintain a growing range of services for customers in the competitive telecom market. DSET's local number portability "LNP" redirects here. For the airport in Virginia with that IATA code, see Lonesome Pine Airport. For the compound InP, see Indium phosphide. Local number portability, (LNP) for fixed lines, and full mobile number portability solutions play a key role in enabling business and residential customers to change service providers without changing their local phone numbers. DSET is headquartered in Bridgewater, New Jersey, and the company's Web site can be viewed at www.dset.com. Statements regarding financial matters contained in this press release, other than historical facts, are forward-looking. Since all statements about DSET's plans, estimates, and expectations are based on current projections that involve risks and uncertainties, and are subject to change at any time, the company's actual results may differ materially from expected results. Investors should consider these risks and uncertainties, which are discussed in documents filed by DSET with the Securities and Exchange Commission. These documents identify important factors that could cause the actual results to differ materially from those contained in the projections or forward-looking statements. DSET expressly disclaims any obligation to update any forward-looking statements. DSET and the DSET logo are registered trademarks of DSET Corporation. MetaSolv is a registered trademark, and MetaSolv Software and TBS are trademarks of MetaSolv Software, Inc. All other trademarks are the property of their respective owners. |
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