Allegiance Receives 2008 Product of the Year Award from Customer Interaction Solutions Magazine.Allegiance Engage platform chosen for outstanding innovation by leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. publication SALT LAKE CITY -- Allegiance, Inc., a leading provider of Enterprise Feedback Management (EFM (Ethernet in the First Mile) Using Ethernet to provide connectivity from the customer to the carrier. See 802.3ah. ) solutions that help companies capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. engagement, has received a 2008 Product of the Year Award from Customer Interaction Solutions magazine, the top publication covering customer relationship management (CRM), call centers and teleservices since 1982. The award recognized the Allegiance Engage platform for its outstanding contribution to the CRM industry. The Allegiance Engage software platform helps companies collect and manage feedback enterprise-wide and grow customer and employee engagement. Companies using Engage can gather survey and voice of the customer data in real-time, from everywhere across the enterprise, and react quickly to emerging trends and opportunities to increase revenue. Allegiance EFM solutions combine with CRM to help companies go beyond tracking sales interactions to understanding the motives behind why customers buy from them. "We are honored to be recognized with this award for the growing impact that Allegiance Engage software is having on businesses," said Adam Edmunds, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Allegiance. "By focusing on engagement with both employees and customers, businesses can create a new competitive advantage and grow faster. We give them the tools to manage customer feedback and increase engagement throughout their organization." "I am pleased to honor the Allegiance team for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as provides ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies that demonstrate excellence in technological advancement and application refinements." The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center media properties, please visit www.tmcnet.com. About Allegiance Allegiance, Inc. offers feedback management software to help organizations grow customer and employee loyalty and engagement. The Allegiance Engage software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance solutions measure customer and employee engagement, revealing precise actions to grow engagement and increase revenue. Allegiance enterprise feedback management (EFM), predictive analytics Predictive analytics encompasses a variety of techniques from statistics and data mining that process current and historical data in order to make “predictions” about future events. and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. combine to help businesses capitalize on engagement. For more information about Allegiance, visit http://www.allegiance.com. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. |
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