Allegiance Helps Eliminate the Ills of Patient Feedback Management for Holy Cross Hospital.Ft. Lauderdale hospital deploys Web-based feedback management tool to improve patient communications and care SALT LAKE CITY -- Communicating with patients and understanding their needs is critical for award-winning Holy Cross Hospital Holy Cross Hospital may refer to: In the United Kingdom:
PatientVoice simplifies the feedback management process and makes it easier for patients to communicate with the hospital regarding their care. Once feedback is captured in PatientVoice, it is automatically categorized cat·e·go·rize tr.v. cat·e·go·rized, cat·e·go·riz·ing, cat·e·go·riz·es To put into a category or categories; classify. cat , analyzed an·a·lyze tr.v. an·a·lyzed, an·a·lyz·ing, an·a·lyz·es 1. To examine methodically by separating into parts and studying their interrelations. 2. Chemistry To make a chemical analysis of. 3. and then routed to the appropriate department manager for a timely and appropriate response. Whether it comes through a call to guest relations, a letter or email to the hospital or via the Web, all feedback is entered into PatientVoice to ensure that it is captured and tracked in a consistent way. "For us, having an electronic tracking system for patient feedback has been great," said Gina Seneca, manager of guest relations at Holy Cross Hospital. "It is 2007, and healthcare is notoriously behind in technology, so it is nice to be able to go 'paperless' as much as possible. Previously, we had triplicate tracking sheets with basically the same information, which had to be manually compiled, sorted and analyzed. Now, I can go online from wherever I am, review the feedback, route it to the appropriate department or individual, produce reports on aggregated feedback data, and close resolved cases. It has simplified the feedback gathering process and made it easier for our patients to get their questions or comments directly to the hospital's decision makers." PatientVoice also helps health care organizations, such as Holy Cross, to satisfy goal 13 of The Joint Commission's National Patient Safety Goals, which was created to "encourage patients' active involvement in their own care as a patient safety strategy." To achieve the goal, organizations are being asked to "define and communicate the means for patients and their families to report concerns about safety and encourage them to do so." With PatientVoice, Holy Cross patients can communicate quickly and easily with the hospital by simply visiting the "Contact Us" page on Holy Cross Hospital's Web site and clicking on "Guest Relations." "PatientVoice is a valuable EFM tool that helps health care organizations to better understand the real-time needs of their patients and identify ways to improve the patient experience," said Adam Edmunds, president and chief executive officer of Allegiance, Inc. "Our Web-based tool provides a comfortable and convenient forum for patients to express their concerns, provide suggestions, report a complaint or send a compliment Not to be confused with Complement. Compliment may be
Holy Cross now has a central location for all patient feedback, which is managed by guest relations manager, Gina Seneca. Once the feedback is received, Seneca works with nurse managers and hospital administrators to make sure each item receives the appropriate attention and then tracks the item through to resolution. With the data stored in a central location, Seneca can produce reports that help identify trends and better understand patient satisfaction. About Holy Cross Hospital Holy Cross Hospital, located in Ft. Lauderdale, Florida, is a private, Catholic, non-profit community hospital sponsored by the Sisters of Mercy (R. C. Ch.) a religious order founded in Dublin in the year 1827. Communities of the same name have since been established in various American cities. The duties of those belonging to the order are, to attend lying-in hospitals, to superintend the education of girls, and protect . The Mission of Holy Cross Hospital is to serve the sick and injured in·jure tr.v. in·jured, in·jur·ing, in·jures 1. To cause physical harm to; hurt. 2. To cause damage to; impair. 3. without regard to race, religion or nationality nationality, in political theory, the quality of belonging to a nation, in the sense of a group united by various strong ties. Among the usual ties are membership in the same general community, common customs, culture, tradition, history, and language. . Since opening in 1955, the hospital's patient capacity has increased from 100 patients to the 571 it is licensed to serve today. Holy Cross is consistently named as one of the best hospitals in the country by U.S. News & World Report U.S. News & World Report Weekly newsmagazine published in Washington, D.C. U.S. News was founded in 1933 by David Lawrence (1888–1973) to cover important domestic events; he founded World Report in 1945 to treat world news. The two magazines were merged in 1948. and as a Distinguished Hospital for Clinical Excellence by Healthgrades. For more information, please visit http://www.holy-cross.com. About Allegiance Allegiance, Inc. is the premier provider of on-demand enterprise feedback management solutions that drive growth and profitability through improved customer engagement and employee loyalty. The Allegiance Active Listening Active listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding. System (ALS Als (äls), Ger. Alsen, island, 121 sq mi (313 sq km), Sønderjylland co., S Denmark, in the Lille Bælt, separated from the mainland by the narrow Alensund. ) is a suite of Web and phone-based solutions that allows organizations to collect real-time feedback from all points of customer and employee interaction. Each component of the ALS can be customized to fit individual corporate needs and serves as a case management solution by tracking feedback from submission to resolution. As a result of the flexibility and power of the ALS, Allegiance serves customers of all sizes across a variety of industries. Allegiance is based in South Jordan, Utah South Jordan is a city in Salt Lake County in the U.S. state of Utah. The population was 29,437 at the 2000 census. As of September 1, 2007, the population was estimated at 50,109 [1]. South Jordan has been one of the fastest-growing cities in Utah since the early 1990s. . For more information about Allegiance, visit http://www.allegiance.com . |
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