Allegiance Engage Platform 6.3 Expands Ways to Collect, Manage and Analyze Voice of Customers, Employees and Partners.Integration of Inquisite Survey into Engage Provides a Single Platform to Perform Surveys and Gather Feedback Through Multiple Channels SALT LAKE CITY -- Allegiance, Inc. today announced the immediate availability of Allegiance Engage 6.3, a comprehensive system that continually collects feedback from multiple channels into a central database for real-time analysis and action. Engage 6.3 incorporates Inquisite Survey, a robust and proven end-to-end survey solution acquired by Allegiance, to provide organizations with a single platform to perform surveys and gather, analyze and act on feedback from customers, partners and employees. With Engage 6.3, Allegiance customers can conduct transactional and engagement surveys as well as gather unsolicited un·so·lic·it·ed adj. Not looked for or requested; unsought: an unsolicited manuscript; unsolicited opinions. unsolicited Adjective feedback (e.g. comments, questions, concerns, suggestions, etc.) through a single log in. This allows them to instantly analyze and act on feedback data in real-time and share data with others in their organization. Using the advanced survey campaign management functions, users can execute and manage full survey campaigns, including sample sets and strategies. The upgraded system also includes Google translation capability, which can detect the language used in submitting feedback and translate it into the language of choice. "Since our acquisition of Inquisite in July, we have been working hard to incorporate and consolidate enhanced survey capabilities into our Engage platform so that customers can more easily gather feedback and access it through a central system shared by all," said Adam Edmunds, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Allegiance. "We are ahead of schedule with our product road map and strategy to lead the industry in comprehensive feedback management solutions." The upgraded system has advanced reporting that enables users to create custom dashboards. Reports can be arranged by dragging and dropping them into views that are specific to a user's area of responsibility. Users can share dashboards with others in their organization through the Allegiance system and set up threshold alerts for meeting specific criteria. Incorporating "Pixel Perfect Design" capabilities for questionnaire design, the system gives the user complete control over the look and feel of a survey, including Survey Tree View, copy/paste functionality, off-line desktop builder and internationalization The support for monetary values, time and date for countries around the world. It also embraces the use of native characters and symbols in the different alphabets. See localization, i18n, Unicode and IDN. internationalization - internationalisation . Supporting Resources * Allegiance press room * Voice of the Customer Blog (http://blog.allegiance.com) * Become a Fan of Allegiance on Facebook * Follow Allegiance on Twitter A Web site and service that lets users send short text messages from their cellphones to a group of friends. Launched in 2006, Twitter (www.twitter.com) was designed for people to broadcast their current activities and thoughts. (http://twitter.com/allegiancetweet) * Allegiance customer success stories and white papers About Allegiance, Inc. Allegiance, Inc. offers next generation Voice of the Customer (VOC (Vertical Online Community) See vertical portal. ) and feedback management software to help organizations grow customer and employee loyalty and engagement. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. online system, saving time, effort and money. Allegiance solutions measure customer and employee engagement, revealing precise actions to grow engagement and increase revenue. Allegiance Enterprise Feedback Management (EFM (Ethernet in the First Mile) Using Ethernet to provide connectivity from the customer to the carrier. See 802.3ah. ), predictive analytics Predictive analytics encompasses a variety of techniques from statistics and data mining that process current and historical data in order to make “predictions” about future events. , and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. combine to help businesses capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. engagement. For more information about Allegiance, visit http://www.allegiance.com. |
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