Allegheny Power Receives High Marks for Customer Satisfaction.GREENSBURG, Pa. -- Large commercial and industrial customers have rated Allegheny Power, the electric delivery subsidiary of Allegheny Energy Allegheny Energy (NYSE: AYE) is a traditional public utility based in the Pittsburgh suburb of Greensburg. It services communities in Western Pennsylvania, Western Maryland, Northern West Virginia, Northwest Virginia. , Inc. (NYSE NYSE See: New York Stock Exchange :AYE), as one of the top providers of electricity in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . The annual TQS TQS Total Quality Service TQS Television Quatre Saison TQS Throttle Quadrant System (gaming) TQS Total Quality Score TQS Total Quality Selling, Inc. Benchmark Survey of 60 large utilities in the U.S. ranked Allegheny in the top 25 percent nationally and number one in the Northeast region. Seventy percent of Allegheny customers surveyed stated that they were 'very satisfied' with the company's performance in 2006, up from 62 percent the previous year. "Allegheny Power recognizes that our large customers have very special needs," said David E. Flitman, President, Allegheny Power. "These survey results confirm that our employees are working hard to meet and exceed those needs. The results of this national independent study are encouraging and we will use the data to help us continue to improve our customer service." Joe Ellis Joseph (Joe) Franklin Ellis (born May 3, 1944 in Oakland, California) is a retired American basketball player. He played eight seasons in the NBA all for the Warriors franchise; the first five seasons were with the then San Francisco Warriors and the last three when the franchise , President of TQS Research, stated, "Allegheny Power had very high scores and placed in the top quartile Quartile A statistical term describing a division of observations into four defined intervals based upon the values of the data and how they compare to the entire set of observations. Notes: Each quartile contains 25% of the total observations. on a number of attributes, including competitive price, rate options, value, easy to do business with, and restoration of an outage." TQS Research of Atlanta, Ga. specializes in business-to-business research among the largest energy users in the United States and Canada. The annual opinion survey began in 1994, and the results are based on the perception of the plant management of the 7,000 largest energy users in the U.S. Residential customers also rated Allegheny Power highly in 2006. The American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and ranked Allegheny Power highest nationally among the largest U.S. electric utilities, and a leading independent survey reported that the company tied for first in the East. Allegheny Energy Headquartered in Greensburg, Pa., Allegheny Energy is an investor-owned utility consisting of two major businesses. Allegheny Energy Supply owns and operates electric generating facilities, and Allegheny Power delivers low-cost, reliable electric service to customers in Pennsylvania, West Virginia, Maryland and Virginia. For more information, visit our Web site at www.alleghenyenergy.com. |
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