All Viking Components Technical Support Members are Now A+ Certified.RANCHO SANTA MARGARITA Santa Margarita ("Saint Margaret") may refer to:
As A+ certified technicians, the Viking technical support staff is equipped to effectively diagnose problems that may have occurred due to customer installation, configuration, upgrade incompatibility, hardware and/or operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. troubleshooting. This will effectively minimize reseller and corporate account "downtime" resulting in reduced operational costs and increased customer satisfaction. "The professional resolve by Viking to have their entire Technical Call Support Team A+ certified is a significant accomplishment and one that clearly demonstrates their commitment for technical excellence to their customers," said Perry Anthony, director of certification for CompTIA. Viking Taking Support to the Next Level "As the only major memory specialists to be 100% CompTIA A+ certified, Viking is better able to troubleshoot reseller and corporate customer issues related to software installations," said Patrick Beard, manager of technical support for Viking Components. "In addition to A+ certification See CompTIA. , Viking has taken extra steps to become a complete system solutions provider for our resellers. We also have technical staff members that have been accepted into the Microsoft Certified Product Specialist program to further qualify their skills with Microsoft BackOffice See BackOffice. products, development tools, and desktop applications." As Microsoft Certified Product Specialists (MCPS (MegaChips Per Second) See chip rate. ), Viking's technical support members are required to pass one operating system exam, and in addition, can take additional electives to pursue a particular area of specialization. Several technical staff members have received the MCPS designation by passing a major operating system exam. Several staff members are now Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. 95 and Windows NT certified with many two to three weeks away from Windows 98 certification. About Viking Components Founded in 1988, Viking Components is a worldwide leader in the memory upgrade and PC Card marketplace. Viking offers more than 2,000 products, including generic and proprietary memory modules, PC Card flash storage and fax/modems. Viking is an ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certified manufacturer with headquarters in Rancho Santa Margarita and ISO 9002 certified at the European facility. For more information about Viking Components call 800/338-2361, or visit the Viking Web site at www.vikingcomponents.com.
CONTACT: Viking Components Inc., Rancho Santa Margarita
Lance Allega, 949/643-7255, Ext. 563
Fax: 949/643-5357
lallega@vikingcomponents.com
|
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion