Align360, LLC and Swallow Information Systems, Inc. Partner to Deliver CRM Solutions; Technology Specialists Form Exclusive US Distributorship of Charter Continuum Software.Business/Technology Editors RICHMOND, Va.--(BUSINESS WIRE)--Sept. 30, 2002 Align360, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a leading nationwide consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a and systems integrator, today announced a partnership with Swallow Information Systems, Inc. that will make it the sole distributor of Charter Continuum(TM) software for North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Charter Continuum(TM) is a comprehensive CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution designed specifically for business-to-consumer organizations with a complex level or high volume of customer interactions. Inherently flexible and easily integrated with existing technology applications, Charter Continuum(TM) manages the entire customer feedback process, increasing operational efficiency and agent productivity. The solution handles customer communications of all types, regardless of source, and provides companies with a consistent view of customer data across all departments. Under the agreement, Align360, LLC will assume Swallow Information Systems, Inc.'s North American operations North American operation Surgical oncology Radical surgery of a 'frozen pelvis', consisting of radical en bloc resection of the uterus and urinary bladder. See 'Frozen pelvis.'. Cf 'All-American' and 'South American' operations. from Swallow Ventures Ltd. The partnership will form a new entity called Align360 Software, LLC, which will be headquartered in Beverly, Massachusetts Beverly is a city in Essex County, Massachusetts, United States. The population was 39,862 at the 2000 census. A resort, residential and manufacturing community, Beverly includes Beverly Farms and Prides Crossing. . The alliance will allow Align360, LLC and Swallow Information Systems, Inc. to leverage their respective sales channels and deliver a highly competitive software and consulting services package to the marketplace. In a business environment where superior strategy, the customer experience and robust technology are equally important to long-term success, the relationship will provide all elements needed for corporate success, innovation and ethics. "Now more than ever, companies must partner their technology and business processes in order to accelerate their results. Align360 offers significant expertise in deploying software solutions and a wide range of consulting services that will be a tremendous counterpart to Charter Continuum(TM)," said Dave Gleberman, President and COO of Align360, LLC. "This exciting new arrangement will fuse our unique offerings and vast industry experience in order to provide a more comprehensive proposition to our existing and future clients, and provide enhanced support to Charter Continuum(TM) users." "Further, systems integration across the enterprise is imperative to achieve high quality customer service. Customer-facing departments must have full access to all data required to resolve customer issues quickly and efficiently. Align360 provides the necessary strategic consulting, integration, and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to leverage the full power of Charter Continuum(TM)," said Gleberman. "The relationship with Align360 will strengthen our current service offerings and increase our business presence within the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. marketplace. Align360 has a breadth of application integration and strategic consulting experience, and their capabilities will parallel perfectly with the flexibility and documented ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). that Charter Continuum(TM) provides," said Paul Clark Paul Clark may also refer to:
"We are delighted to name Align360 as the exclusive distributor of Charter Continuum(TM) in the US. They have an impressive track record of success, and share with our company a complimentary corporate vision--one of determination to solve critical business issues and drive excellence across the enterprise through the use of best-of-breed technology and services," said Clark. About Align360, LLC Align360, LLC is a consulting firm that manages the deployment of complex business software for insurance, banking and public administration organizations. Align360 supports its clients on-site throughout the entire project life cycle and provides services including strategy formulation, package selection and integration, testing, and training. In addition, Align360's Balanced Scorecard Balanced Scorecard A performance metric used in strategic management to identify and improve various internal functions and their resulting external outcomes. The balanced scorecard attempts to measure and provide feedback to organizations in order to assist in implementing and p3i methodologies help clients align business processes with strategic objectives to maximize profitability. Align360 offers its services directly to clients, as well as through partnerships with industry-leading software companies. The 10-year-old company has more than 85 professionals in five offices: Atlanta, GA; Columbia, SC; Miami, FL; Portland, ME and Richmond, VA. Visit Align360 on the web at www.align360.com About Swallow Information Systems Swallow Information Systems Limited provides customer intelligence software for consumer affairs professionals, customer service managers and marketing strategists. Established with 12 years' experience in Customer Relationship Management (CRM), Swallow Information Systems promotes public sector and corporate best practice through the proactive management of feedback across all communication channels. The company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Charter Continuum(TM), provides organizations with a corporate-wide solution for managing all forms of feedback in one integrated and centralized system In telecommunications, a centralized system is one in which most communications are routed through one or more major central hubs. Such a system allows certain functions to be concentrated in the system's hubs, freeing up resources in the peripheral units. for true competitive advantage. Charter software and services improve customer loyalty, increase customer retention and provide a rapid return on investment. Charter Continuum(TM) incorporates the powerful, customizable reporting capabilities of BusinessObjects(R) for customer experience management and trend evaluation for business process improvement. Charter Continuum(TM) incorporates a flexible diary management system and call logging wizard for the management of customer intelligence, feedback data capture and analytics. Join the world-class companies using the Charter brand of products and services such as McDonald's Restaurants There are more than 30,000 McDonald's restaurants in 119 countries. Restaurants The first McDonald's was not a restaurant at all, but it was a sit-in stand. The company's early franchises were built to a standard pattern that did not offer seating; this was in part to prevent , Starbucks Coffee, Hertz, BT, Mitsubishi Motors, Staples, Rowenta, and First Choice. For more information on how Charter can enhance your corporate performance visit www.swallow.com |
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