Alias/Wavefront Launches Global Customer Services Division; GCS Will Provide Tailored Software Service Solutions to Customers Worldwide.Business Editors/High-Tech Writers Siggraph LOS ANGELES--(BUSINESS WIRE)--Aug. 14, 2001 Alias/Wavefront(TM), an SGI (SGI, Sunnyvale, CA, www.sgi.com) A manufacturer of workstations and servers, founded in 1982 by Jim Clark. The company was founded as Silicon Graphics, Inc., but changed to its acronym in 1999. (NYSE NYSE See: New York Stock Exchange : SGI) company, today announced that it has launched a new Global Customer Services (GCS GCS Glasgow Coma Scale GCS Guilford County Schools (North Carolina) GCS Ground Control Station GCS Grand Central Station GCS Ground Control System GCS Ground Combat Systems GCS Group Communication Systems ) division dedicated to streamlining services and providing consulting and training to its entertainment and design customers worldwide. GCS will integrate all training, consulting, and support operations, delivering a comprehensive solutions-based package of services and tools across key Maya(R) and StudioTools(TM) audiences. "The GCS division enables Alias/Wavefront to harness the knowledge and skills of over 100 of our top industry talents and channel this expertise directly to customers," said James Christopher, Director of the new GCS division. "We will establish stronger communication to concentrate our energies on the success of our customers. Our focus will be on listening to our customers' needs, and delivering services that will enable them to realize maximum value from their investment in our software products." The GCS division will offer "time to market" service solutions, such as onsite training, custom engineering, workflow development and account technical management. Managed out of Alias/Wavefront's Toronto headquarters, GCS has global responsibility for services, posting satellite offices in many of Alias/Wavefront's 28 locations throughout the world. Consolidating the company's services delivery came as a result of an extensive customer interview process. Addressing Customer Needs "In an effort to be viewed as a valued extension of our customers' businesses, we went straight to our customers and asked what mattered most to them," said Christopher. "First, our customers told us that they value individualized in·di·vid·u·al·ize tr.v. in·di·vid·u·al·ized, in·di·vid·u·al·iz·ing, in·di·vid·u·al·iz·es 1. To give individuality to. 2. To consider or treat individually; particularize. 3. attention and effective solutions that represent the best value. Secondly, they wanted high quality service supported by an organizational infrastructure that can provide effective service delivery. Thirdly, each expressed interest in better understanding where Alias/Wavefront can contribute to their business processes to impact their bottom line. Our new GCS division addresses all of these needs and more." This renewed focus will enhance service levels to all customers. GCS plans to provide single points of contact and customized "right-sized" solutions that enable customers to focus on their highest priority - making the best product possible - instead of spending time "Spending Time" is the first single released by Christian artist Stellar Kart. The lyrics describe the band members desire to spend "more time with God". "Sometimes it’s a real struggle to spend time with God. working with different contacts for various needs. Integration of services will provide new levels of support for both advanced and novice Maya and StudioTools software customers. One example of offering creative support solutions is the release of the book The Art of Maya. To date, over 8,000 copies have been purchased, signaling the strong demand for additional learning. "One-size-fits-all is an outdated approach to services delivery. What counts is delivering a one-size-fits-you solution to our customers," said Tracey Hawken, Director of Global Strategic Alliances at Alias/Wavefront. "Imagine purchasing a learning tool with integrated phone support or coaching associated with the product. This type of approach to offering services products is what it will take to advance individualized solutions. Alias/Wavefront can now make this happen." About Alias/Wavefront As the world's leading innovator of 3D graphics technology, Alias/Wavefront develops software for the film and video, games, interactive media, industrial design, and visualization markets. Alias/Wavefront is a wholly owned, independent software company of SGI(TM) with headquarters in Toronto and technical centers in Seattle and Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. . Visit the Alias/Wavefront website at www.aliaswavefront.com or call 1-800-447-2542 in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Readers in Europe can call +800 4125 4125 or 800 791 174 in the Middle East and Africa; 81 3 3470 8285 in Asia-Pacific; and 525 203 0030 in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. for the nearest sales office or authorized reseller in their area. Alias/Wavefront and the Alias/Wavefront logo are trademarks of Alias/Wavefront, a division of Silicon Graphics Limited. SGI is a trademark of Silicon Graphics, Inc. Note to Editors: There should be a pipe symbol between "Alias (1) An alternate name used for identification, such as for naming a field or a file. See CNAME record. (2) In the Mac, an alias is an icon that points to a program or data file. " and "Wavefront Noun 1. wavefront - (physics) an imaginary surface joining all points in space that are reached at the same instant by a wave propagating through a medium wave front " -- the pipe symbol was changed to a forward slash The forward slash, or slash, character (/) is the divide symbol in programming and on calculator keyboards. For example, 10 / 7 means 10 divided by 7. The slash is also often used in command line syntax to indicate a switch. For example, in the DOS Xcopy statement xcopy *. ("/") for transmission purposes only. |
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