Alfa Insurance Selects UniPress Software's FootPrints to Centrally Manage Service and Support for More Than 2,500 Employees across Four States.EDISON, N.J. -- Leading Insurance Provider Cites the Product's Ease-of-Use,100% Web-based Interface, and Affordable Cost as Primary Reasons for Choosing FootPrints Service Desk UniPress(R) Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that Alfa Insurance(R), one of the most respected insurance providers in the Southeastern United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , has selected UniPress' FootPrints(R) to enable its 130 support analysts to centrally manage internal support operations to more than 2,500 employees across four states. For nearly 60 years, Alfa Insurance has served the needs of more than one million policyholders across the southeast, providing reliable and affordable life and property and casualty insurance to its customers. FootPrints web-based service desk software is an award-winning mid-market solution that delivers comprehensive, advanced support automation in an easy-to-use, fast-to-implement, and affordable tool. FootPrints' capabilities include centrally managed, multi-channel issue management, self-service online, knowledge management, two-way email management, SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. management, customer surveys, dynamic access to SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. and LDAP-based corporate address books, automated reporting, and telephony integration. As Alfa Insurance continued to grow, it needed a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. IT help desk in place that could support more than 2,500 employees internally. After putting FootPrints through some initial performance tests, Alfa Insurance was quickly impressed with how the web-based service desk automated its service and support processes. "We were basically looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a new issue tracking system with a scalable, easy-to-use web interface for our analysts," explained James Cleckler, Help Desk Manager at Alfa Insurance. "We explored a few other options, but when it came down to it, FootPrints' flexibility and comprehensive feature set, combined with its extremely low price point, were the deciding factors." Since implementing FootPrints, Mr. Cleckler and his team have recognized significant business benefits, including improved employee productivity, enhanced customer service, and improved communication among support staff. The company also uses FootPrints' global issue tracking, two-way email management, and custom reporting capabilities - such as average time to close, first call resolution, and first level resolution - to improve all aspects of the problem resolution lifecycle. "FootPrints has helped Alfa Insurance provide exceptional service and support to its 2,500 employees," explained Mark Krieger, President of UniPress Software. "By implementing FootPrints, organizations can deliver faster support to their employees, and in turn, allow agents to provide quicker and more efficient service to customers. FootPrints provides a comprehensive, cost-effective, and fast to implement service desk solution for organizations of all sizes - without requiring any programming or consulting." The FootPrints line of web-based service desk products and services helps organizations of all sizes streamline and automate their help desk and customer support operations. FootPrints software's signature 100% web-based and easy-to-use design gives organizations a flexible and fully customizable framework for effective support automation. Supporting industry best practices for IT service management, FootPrints was certified See certification. as being ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (R) Service and Support compatible through Pink Elephant's Pink Verify(TM) Program in 2004. FootPrints technology is available in four versions, including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The product line also includes numerous integrations for extended business value. For a complete overview of the FootPrints family of products, please visit www.unipress.com or call UniPress at 800.222.0550 or 732.287.2100. About Alfa Insurance Alfa Corp. is engaged in insurance and financial activities through its subsidiaries. The common stock of Alfa Corporation is traded on Nasdaq Stock Market's National Market under the symbol ALFA. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial, BHP BHP blood hydrostatic pressure; the pressure exerted by the blood cells and plasma in the capillaries. Petroleum, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Kampgrounds of America, UBS UBS Union Bank of Switzerland UBS United Bible Societies UBS United Blood Services UBS United Buying Service UBS Used Bookstore UBS University Business Services UBS Universal Building Society (UK) UBS Ulaanbaatar Broadcasting System Capital Markets, Hunter Fan Company, the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . For more information, contact UniPress at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. |
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