Alexander Consulting Leads the Leaders; Dr. James Alexander to Speak at AFSMI/SIA Executive Summit for Services Leaders.

Business Editors

AFSMI/SIA Executive Summit for Services Leaders

ST. JAMES CITY, Fla.--(BUSINESS WIRE)--March 18, 2004

Alexander Consulting, LLP, (www.alexanderconsultingsbiz.com), a management consultancy that creates and implements strategies for professional services organizations, today announced that partner James Alexander, Ed.D., will conduct a half-day workshop at the AFSMI/SIA Executive Summit for Services Leaders, March 28-30, 2004, in Las Vegas. Dr. Alexander also will moderate a Leadership Panel during the same event.

Alexander will facilitate the workshop, "Mastering Critical Issues," scheduled for Sunday, March 28, in which executives will discuss their perspectives and experiences as services leaders and the critical issues they face. Topics will include:

-- Off-Shore Outsourcing of Services

-- Services Executive Survival Skills in a Product-Centric

Company

-- Transitioning to Professional Services

-- Skill Sets for a Changing Marketplace

-- Going Wireless

-- Selling Professional Services

-- Technical Field Force Roles in Business Development

-- Mastering Your Market Message

-- Security

Alexander's Leadership Panel, scheduled for Tuesday, March 30, will be a highly interactive session that targets best practices in turning business challenges into business opportunities. Emphasis will be placed on strategy, leadership, culture, and reinvention.

About the Presenter

Years of research, publishing, and speaking have established Jim Alexander as a highly sought-after thought leader in his field. Dr. Alexander has taught at universities in both the U.S. and Mexico, and acts as the Department of Commerce's e-business subject-matter expert for President Bush's Inter-American E-Business Fellowship Program. He is co-author, with partner Mark Hordes, of the highly acclaimed, new book, S-Business: Reinventing the Services Organization (SelectBooks), which offers a focused, cohesive, and comprehensive approach through which decision makers in product, professional services, and support services organizations can embrace services as a strategic weapon. www.alexanderconsultingsbiz.com.

About AFSMI 

The Association for Services Management International (AFSMI) is a global, not-for-profit association of executives and managers committed to s-business excellence. AFSMI provides education and networking opportunities that further the personal and professional development of its members. www.afsmi.org.

About SIA 

The Service Industry Association (SIA) is a non-profit association of enterprises involved in the support of high-technology products in the marketplace. Their mission is to enhance the industry by promoting an open environment of interdependence and cooperation between manufacturers, independent servicers, and users. www.servicenetwork.org.