Alcatel and Pivotal to Drive Contact Centre market in EMEA. (Network News).Pivotal and Alcatel have signed an agreement with an initial focus on the contact centre market in the European, Middle East and African markets (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ).Under its terms Alcatel becomes a member of the Pivotal Solution Alliances Programme and Pivotal becomes a member of the Alcatel Application Partner Programme. Alcatel is to provide OmniTouch, a multi-media contact centre suite that includes the Cagent-Pivotal connector for multi-channel integration including telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , and Pivotal is to provide the Pivotal Contact Center, a contact centre desktop application built for mid-sized enterprises and integrated with Pivotal CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Suite. Customers are to be able to realise a continuum Continuum (pl. -tinua or -tinuums) can refer to:
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