Alcatel and Pivotal Form Strategic Business and Technology Alliance; Companies Join Forces to Jointly Target the Contact Center Market in EMEA.Business Editors & High Tech Writers VANCOUVER, British Columbia--(BUSINESS WIRE)--Nov. 6, 2002 Pivotal Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :PVTL)(TSX TSX Toronto Stock Exchange (TSE before April, 2002) TSX Transfer from Stack Pointer to Index TSX True Space Extension :PVT.TO), the leading provider of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) software for mid-sized enterprises, and Alcatel (Paris: CGEP CGEP Commonwealth Graduate Engineering Program (Virginia) CGEP Center for Gifted Education Policy .PA and NYSE NYSE See: New York Stock Exchange : ALA) the leading provider of global communications technologies, today announced the signing of a strategic business and technology agreement to jointly target the mid-enterprise contact center market in the European, Middle East and African markets (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ). This alliance will include collaboration on sales, marketing, service and development initiatives. Under the terms of the agreement, Alcatel becomes a member of the Pivotal Solution Alliances Program and Pivotal becomes a member of the Alcatel Application Partner Program. "Alcatel is a worldwide global communications leader with deep expertise in contact center technologies," said John O'Hara
John Henry O'Hara (31 January 1905 – 11 April, 1970) was an American writer. , executive vice president, EMEA, Pivotal. "Together we are a compelling combination for mid-sized enterprises in EMEA because we offer a flexible contact center solution that is both easy-to-customize and easy-to-integrate with legacy applications and data sources. With this new joint offering, mid-size enterprises in EMEA can create a smart, cost-effective contact strategy that can improve the top and bottom line." Pivotal and Alcatel's joint offering includes the Alcatel OmniTouch, a multi-media contact center suite and the Pivotal Contact Center Desktop application, a rich, high performance desktop application that provides agents with an intuitive interface, a logical layout and one click access to all the information contained both within the Pivotal CRM software suite, and from other legacy systems. Together with the Pivotal Contact Center Desktop application, the Alcatel OmniTouch Contact Center Suite enables companies to implement a comprehensive contact center strategy to manage their customer relationships across multiple channels; web, e-mail, voice, fax, chat) and multiple media devices; (PCs, mobiles, PDAs, wireless devices). The joint solution features a Pivotal connector for multi-channel integration. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Jerome Soistier, VP Customer Operations, Alcatel, "As a European contact European contact may refer to discovery:
Pivotal and Alcatel have already achieved joint success with customers including NextiraOne - the global leader in the provision of voice, data and converged solutions and related services who use the technology in their Berlin-based call center to service the needs of their German and Swiss operations; and Aventis Pasteur - a world leader in the provision of vaccines and immunology products. About Alcatel OmniTouch Contact Center Suite Alcatel OmniTouch provides a complete communication solution for enterprises, including CCD CCD in full charge-coupled device Semiconductor device in which the individual semiconductor components are connected so that the electrical charge at the output of one device provides the input to the next device. (Contact Centre Distribution), IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. (Interactive Voice Response), CCagent (a telephony desktop application and middleware) and OmniTouch multi-media features including CCoutbound, CCemail and CCweb. About Alcatel Alcatel designs, develops and builds innovative and competitive communications networks, enabling carriers, service providers and enterprises to deliver any type of content, such as voice, data and multi-media, to any type of consumer, anywhere in the world. Relying on its leading and comprehensive products and solutions portfolio, stretching from end-to-end optical infrastructures, fixed and mobile networks to broadband access See broadband and wireless broadband. , Alcatel's customers can focus on optimising their service offerings and revenue streams. With sales of 25 billion in 2001 and 99,000 employees, Alcatel operates in more than 130 countries. For more information, visit www.alcatel.com. About Pivotal Corporation Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the unique requirements of mid-sized enterprises. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC CIBC Canadian Imperial Bank of Commerce CIBC Centres Interinstitutionnels de Bilan de Compétences CIBC Commonwealth Institute of Biological Control (Trinidad) CIBC Commercial International Brokerage Company , Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross Premera Blue Cross is a nonprofit Blue Cross Blue Shield licensed health insurance company based in Mountlake Terrace, Washington. It sells health insurance plans under the Blue Cross license in Washington state except Clark County and under both the Blue Cross and Blue Shield , Royal Bank of Canada Bank of Canada Canada's central bank, established under the Bank of Canada Act (1934). It was founded during the Great Depression to regulate credit and currency. The Bank acts as the Canadian government's fiscal agent and has the sole right to issue paper money. , Southern Company, and Vivendi. Pivotal's complete CRM software suite includes capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com. Forward Looking Statements This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal's CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. (C) 2002 Pivotal Corporation. All rights reserved. Pivotal is a registered trademark of Pivotal Corporation. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners. |
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