Alcatel Turns to Ask Jeeves for Customer Interaction Solution.Business Editors/High-Tech Writers EMERYVILLE, Calif.--(BUSINESS WIRE)--March 2, 2000 Alcatel to Implement Jeeves Answers to Provide an Interactive User Experience and a Higher Degree of Personal Service Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , Inc. (Nasdaq:ASKJ), a leading provider of real-time personal service infrastructure on the Web, today announced that Alcatel (Nasdaq:ALA) will deploy Jeeves Answers, an intuitive Web site question answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. service, to rapidly find the information customers need about Alcatel's products and services. The relationship continues Ask Jeeves' strategy of providing real-time online personal service infrastructures to leading telecommunications companies. "Jeeves Answers is a natural language query A query expressed by typing English, French or any other spoken language in a normal manner. For example, "how many sales reps sold more than a million dollars in any eastern state in January?" In order to allow for spoken queries, both a voice recognition system and natural language tool that will assist our customers in finding the information they are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. about Alcatel products and services quickly and with a high degree of accuracy," said Claire Lewis, Alcatel's vice president of Next Generation Marketing. "Jeeves Answers provides our customers with a personalized, one-to-one Internet experience on our Web site." Alcatel intends to utilize Jeeves Answers on its U.S. Web site (www.usa.alcatel.com) to provide relevant answers to questions concerning its wide range of telecommunications and networking products. Jeeves Answers will enable Alcatel's current and potential customers to pose a question in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. and be directed to relevant information. With Jeeves Answers, Alcatel's online customers will be able to find information in response to questions such as "What is Alcatel doing to speed up Internet access See how to access the Internet. ?" or "How is Alcatel addressing voice and data convergence?" "We believe that Alcatel has chosen Ask Jeeves to help ensure the efficiency and effectiveness of its Web site, build customer loyalty and simultaneously reduce support costs," said Rob Wrubel Rob Wrubel is a serial entrepreneur who has spent the past 20 years bringing cutting edge consumer concepts from the fringe to the mainstream. He has worked across multiple consumer markets from traditional print media, to software, to the alternative health and fitness arena, and , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Ask Jeeves. "Our goal is to help Alcatel make its Web site a convenient, valuable and effective Internet tool by immediately connecting their customers with the information, products and services they are requesting." About Ask Jeeves Corporate Services Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. Group Companies use Jeeves Search, Jeeves Answers, Jeeves Advisor, Jeeves Live and Jeeves Insight to increase sales, reduce offline support costs and improve customer loyalty. The Ask Jeeves Corporate Services Group provides customers with real-time personal services personal services n. in contract law, the talents of a person which are unusual, special or unique and cannot be performed exactly the same by another. These can include the talents of an artist, an actor, a writer, or professional services. including natural-language question answering, intelligent advisor, live help technologies, popularity-based automated search and reporting analytics. About Ask Jeeves, Inc. Ask Jeeves has developed and deployed an online personal service infrastructure to provide real-time access to information, products and services. Ask Jeeves provides its online personal service infrastructure through its Corporate Service Group, which develops customized services for corporate Web sites to help companies convert shoppers to buyers, reduce support costs, understand customer preferences and improve customer retention, and through its Web Properties and Syndication Group, which delivers potential customers to corporate Web sites through Ask.com, DirectHit.com and its syndication services. For more information visit http://www.ask.com or call 510/985-7400. About Alcatel Alcatel builds next generation networks, delivering integrated end-to-end voice and data communications solutions to established and new carriers, as well as enterprises and consumers worldwide. With 120,000 employees and sales of EURO 21.3 billion ($25.0 billion). Alcatel operates in more than 130 countries. Note to Editors: Ask Jeeves is a registered trademark of Ask Jeeves, Inc. Ask Jeeves for Kids and Ask.com are trademarks and service marks of Ask Jeeves, Inc. Other trademarks and brands are the property of their respective owners. |
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