Alcatel Purchases IBM Technology.Alcatel and its subsidiary, Genesys Telecommunications Laboratories, Inc. announced plans to acquire IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Corporation's CallPath assets. CallPath is computer-telephony software that integrates voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. in contact centers. Genesys and IBM also announced an expanded relationship that includes a joint solutions blueprint for contact centers. Under the agreement, IBM CallPath employees located in Research Triangle Park Research Triangle Park, research, business, medical, and educational complex situated in central North Carolina. It has an area of 6,900 acres (2,795 hectares) and is 8 × 2 mi (13 × 3 km) in size. Named for the triangle formed by Duke Univ. , North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. , will be offered employment with Genesys. Genesys intends to grow operations in this location and open a development site in Research Triangle Park to work more closely with IBM. Genesys intends to continue support for CallPath customers, while IBM remains the first point of contact for service under existing agreements. Both companies will collaborate to provide service and support for CallPath products. IBM and Genesys will also dedicate resources to offer current CallPath customers new contact center capabilities through the IBM/Genesys solutions blueprint, which describes an architecture for contact center solutions using IBM products The following is a list of products from the International Business Machines (IBM) Corporation and its predecessor corporations, beginning in the 1890s, and spanning punched card machinery, time clocks, and typewriters, via mainframe computers and minicomputers, to microprocessors, PCs, for unassisted service and Genesys products for assisted service. |
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