Alcatel Enhances OmniTouch With Functionality From Genesys.Alcatel Alcatel Société Alsacienne de Constructions Atomiques, de Télécomunications et d'Electronique enhanced its pre-packaged Alcatel OmniTouch contact center suite, integrating the contact center functionality from its subsidiary Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories) Inc. Alcatel OmniTouch now features Genesys' outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" dialing technology in its new outbound module (automatic generation of outgoing calls) and plans to leverage Genesys' Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the contact center solution to provide more advanced features for managing customer interactions over the Internet. Alcatel OmniTouch offers comprehensive and packaged solutions with multimedia (voice, e-mail, fax, Web, and chat) contact and a single management application. The initial Genesys G6 solution included with OmniTouch, CCoutbound, leverages the Genesys G6 Outbound Contact solution and provides automatic generation of outgoing calls from a pre-configured list. Additional modules of Genesys functionality will be available this year as direct replacements of previous components (of OmniTouch) and will follow the same pre-integrated paradigm Pronounced "pah-ruh-dime." A model, example or pattern. See paradigm shift. as for the CCoutbound module. |
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