Alcan Cable Selects Jacada to Web-enable Customer Self-service Application.

Business Editors

ATLANTA--(BUSINESS WIRE)--Nov. 13, 2001

Jacada Ltd. (NASDAQ: JCDA), the leading provider of legacy extension and integration solutions, today announced that Alcan Cable, a division of Alcan Aluminum Corporation, has selected Jacada to re-engineer and web-enable its existing product availability and order inquiry applications to allow for customer self-service functionality via the Internet.

With seven plants located throughout North America, Alcan Cable is the premier provider of aluminum cabling products. The company runs its core inventory and ordering applications on an IBM platform, generating a green-screen user interface that customer service employees access to process customer transactions. Alcan Cable will employ the Jacada Interface Server to automatically convert the legacy green-screens to a standard browser-enabled Graphical User-Interface (GUI) design, while re-engineering the user workflow.

Customers will use the Internet application to check product availability and inquire about previously placed orders. This seamless communication with the legacy application will enable the customer to bypass the call center completely for routine transactions.

"The goal of this initiative is to provide our customers with a choice," states Ron LeFave, MIS Manager for Alcan Cable. "By leveraging Jacada to enable customer self-service capabilities via the Internet, we will dramatically enhance the customer experience to those users that do not necessarily require live interaction with a customer service representative. In addition, the Jacada Interface Server is allowing us to provide these enhancements while we continue to leverage our investments in mission-critical legacy systems."

About Jacada Ltd. - Jacada Ltd. is a leading provider of interface and workflow solutions that accelerate the delivery and maintenance of enterprise applications. Jacada products address the need for extending, web-enabling and integrating legacy systems, automating enterprise workflow, and delivering a universal user interface for new and existing applications. Jacada solutions are in use today at major corporations and government organizations such as AIG, Caterpillar, Citibank, Conseco, Delta Air Lines, Enterprise Rent-A-Car, The Federal Reserve Bank, Fireman's Fund, Porsche Cars North America, Prudential Financial, US Department of Interior, and Verizon. Jacada operates globally with headquarters in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at www.jacada.com or at 1-800-773-9574.

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