Alaska Communications Systems Selects ClickSoftware to Optimize Installation Scheduling.Business Editors/High-Tech Writers CAMPBELL, Calif.--(BUSINESS WIRE)--Sept. 19, 2001 ClickSoftware Selected to Optimize Installation Scheduling Throughout the State of Alaska ClickSoftware (Nasdaq: CKSW), the leading provider of end-to-end service chain optimization solutions, has announced the licensing of its ClickSchedule and ClickAnalyze software solutions to Alaska Communications Systems This article is about the current telecommunications company. For the historical "Alaska Communications System", see AT&T Alascom. Alaska Communications Systems, (or ACS) is a telecommunications corporation, headquartered in Anchorage, Alaska. (ACS (Asynchronous Communications Server) See network access server. ), Anchorage Anchorage (ăng`kərĭj), city (1990 pop. 226,338), Anchorage census div., S central Alaska, a port at the head of Cook Inlet; inc. 1920. , Alaska. ACS will use ClickSchedule to optimize the scheduling of communication equipment installations throughout the state of Alaska at their division offices in Anchorage, Juneau, Fairbanks and other Alaskan communities. While ClickSchedule will monitor and optimize the schedule, ClickAnalyze will track on a daily basis a wide variety of key business performance indicators such as rate of compliance with service level agreements, and statistics on calls per day, mileage MILEAGE. A compensation allowed by law to officers, for their trouble and expenses in travelling on public business. 2. The mileage allowed to members of congress, is eight dollars for every twenty miles of estimated distance, by the most usual roads, from his , and overtime. These indicators may then be aggregated into overall business measures for productivity, cost and profitability. ClickSchedule will be integrated with ACS's soon to be implemented Siebel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution. ClickSoftware's ready to use Siebel interface was a key factor in the selection of the ClickSoftware scheduling optimization solution. "It is critical, in order to gain efficiencies and to provide exceptional service to our customers in a timely manner, that we insure the efficient scheduling of new installations throughout all of ACS properties statewide," said Debra Morris, ACS Manager of Plant Assignment. The Siebel interface will enable ACS to achieve a very short project timeline with minimal customization, allowing for an efficient and trouble-free project implementation. Key elements in the selection of ClickSoftware by ACS were the highly configurable nature of the system, the extensive functionality, the ability to schedule multi-day and multi-phase tasks, and the speed of implementation through the use of the ClickSoftware Fast Track program. "While CRM systems focus primarily on transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. , ClickSoftware's products focus on decision support and process optimization Process optimization is the practice of making changes or adjustments to a process, to get results. Optimization is the use of specific techniques to determine the most cost effective and efficient solution to a problem or design for a process. for maximum efficiency. Our ready to use adaptor An alternate spelling of "adapter." See adapter. (tool) Adaptor - (Automatic DAta Parallelism TranslatOR) A source to source transformation tool that transforms data parallel programs written in Fortran 77 with array extensions, parallel loops, and layout directives to to Siebel's system is accelerating the deployment process for ACS. By using the adaptor, large, mid-tier and even smaller enterprises can benefit from the optimization and analytic tools they need to raise service levels and efficiencies throughout their operations," concluded Dr. Moshe BenBassat, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , ClickSoftware, Inc. ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of end-to-end service chain optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce , optimized service scheduling, intelligent problem resolution, wireless workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, CA. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com. ABOUT ALAKSA COMMUNICATIONS SYSTEMS In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. ACS is the leading integrated communications carrier in Alaska, offering local telephone service, wireless, long distance, data, and Internet services to business and residential customers throughout Alaska. ACS currently serves approximately 330,000 access lines, 79,000 cellular customers, 66,000 long distance customers and 50,000 Internet customers throughout the State. More information can be found on the Company's website at http://www.ACSalaska.com This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. Note to Editors: ClickSchedule and ClickAnalyze are registered trademarks of ClickSoftware, Inc. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only |
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