Alaska Airlines Releases Customer Service Commitment.SEATTLE--(BUSINESS WIRE)--Sept. 15, 1999-- Alaska Airlines Alaska Airlines, (NYSE: ALK) is an airline based in Seattle, Washington, United States. It operates hubs at Seattle-Tacoma International Airport, Ted Stevens Anchorage International Airport, Los Angeles International Airport, and Portland International Airport. today released "It's About You," an outline of its commitment to customer service. Effective December 15, the carrier will implement the plan, which is an outgrowth of the pledge by the nation's airlines to Congress and the traveling public to explain what customers can expect. "Exemplary customer service is nothing new at Alaska Airlines," said Bill Ayer Bill S. Ayer, 52, is chairman, president and chief executive officer of Alaska Airlines and Alaska Air Group which is the parent company of Alaska Airlines and its sister carrier Horizon Air. , Alaska Airlines president. "However, customers will notice that we are enhancing some aspects of our service while at the same time clarifying our practices for them." "It's About You" contains detailed information about how the company will accommodate the customer in situations related to fares, ticketing, special needs, delayed or overbooked overbooked See oversubscribed. flights, changes in travel plans, luggage LUGGAGE. Such things as are carried by a traveller, generally for his personal accommodation; baggage. In England this word is generally used in the same sense that baggage is used in the United States. See Baggage. handing, mileage MILEAGE. A compensation allowed by law to officers, for their trouble and expenses in travelling on public business. 2. The mileage allowed to members of congress, is eight dollars for every twenty miles of estimated distance, by the most usual roads, from his awards, and travel partnerships. Some of the enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; are a new 24-hour guaranteed fare, expedited cash ticket refunds, and more amenities such as a complementary hotel stay, meal, or the new Alaska AirCare Kit in the event of a delay or over booked flight. The Alaska AirCare Kit contains a phone card, a snack certificate, and a choice of Mileage Plan credit or discount off future travel. The airline is also taking numerous steps to assure employees are well-positioned to begin implementation of the commitment on December 15. Included in the plans are upgraded computer systems, enhanced company-wide communications capabilities during delays and irregular HEIR, IRREGULAR. In Louisiana, irregular heirs are those who are neither testamentary nor legal, and who have been established by law to take the succession. See Civ. Code of Lo. art. 874. operations, and comprehensive training for customer service agents. Alaska Airlines serves more than 40 cities in Alaska, Mexico, Canada, and five Western states. In 1999, readers of Travel & Leisure magazine voted the carrier the "World's Best Domestic Airline." For reservations, call your travel agent, or call Alaska's toll-free reservation line at 1-800-ALASKAAIR (1-800-252-7522). Or visit Alaska Airlines on the Internet at www.alaskaair.com. |
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