Alaska Airlines' IT Operations Flies High with iConclude Repair System; iConclude's Managed Automation(TM) Helps Maximize Performance and Availability of Business Critical Applications Including Flight Operations.

BELLEVUE, Wash. -- iConclude, an innovator in problem resolution management solutions, today announced that Alaska Airlines has deployed iConclude's flagship product, Repair System(TM), to automate the incident triage, diagnosis and resolution process around mission-critical software applications such as their Flight Operations suite.

Repair System has been implemented to automate manual operations in the data center, and drive proactive health checks and diagnostics to resolve issues quickly. Alaska Airlines uses a variety of application technologies, including .NET-based Web services, to support critical customer service and business functions on their intranet and extranet sites.

Dean DuVall, Alaska Airlines managing director of customer services and infrastructure in the Information and Communication Services Division, said, "As we continue to grow and expand our IT infrastructure, taking on more and more complex applications, we need to have an automated, repeatable problem and incident management solution that scales with our business. This is essential to ensure the high levels of service that Alaska Airlines has always delivered to its customers.

"As Alaska Airlines continues to grow, we need to find new and creative ways to support that growth. Deploying iConclude's Repair System allows us to automate complex manual tasks to save time and empower our first-level resources to offload work from our second- and third-level support teams," DuVall continued. "These teams can now focus more of their energy on non-routine issues and strategic tasks to improve overall service levels and better serve the needs of our business."

"The value of applications like the Flight Operations suite at Alaska Airlines highlights the importance of software applications and other IT assets in the modern enterprise," said Sunny Gupta, CEO for iConclude. "Incident resolution solutions from iConclude, help global organizations like Alaska Airlines reduce mean time to resolution, cut support costs and ensure these business-critical applications are reliable and high performing at any time."

About iConclude

iConclude provides problem management and incident resolution solutions that increase ITIL incident and problem management visibility, reduce escalations and false alerts, and streamline the resolution process. Our managed automation technology self-heals systems and enables frontline operations and support teams to diagnose, repair, and maintain business-critical applications in a guided and repeatable way. By providing access to critical problem resolution information and leveraging investments in your existing service desk and system management products, our solutions reduce support costs, time to resolution and system downtime. Founded in 2005, iConclude is headquartered in Bellevue, Wash., and is privately held with funding from Madrona Ventures. For more information go to www.iconclude.com.