AlarmPoint Systems to Host Incident Management Seminars in Pittsburgh and Washington, DC Markets.March Breakfast Briefings Provide IT Decision-Makers with Practical Strategies for Improving Incident Handling Processes PLEASANTON, Calif. -- AlarmPoint Systems announced today that limited space remains for two seminars "How to Optimize Your Incident Management Processes" to be held in Cranberry (Pittsburgh), Pennsylvania on March 6, 2007, and Arlington, Virginia, on March 14, 2007. * Gain operational and service quality improvements * Achieve better ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). compliance * Increase productivity on the people side of IT No-cost, 2-hour briefings demonstrate the role of event resolution technology in incident management Join event resolution and ITIL process experts to learn how automating event notification Event notification is a term used in conjunction with communications software for linking applications that generate small messages (the "events") to applications that monitor the associated conditions and may take actions triggered by events. and resolution deliver real financial return to IT organizations. By investing two hours, seminar participants will learn how customers have realized significant improvement in incident management with out-of-the-box integrations to service desk and systems management tools, reduced systems monitoring labor costs, and gained an audit trail of critical events resolution - with an understanding of the ultimate expectation on IT - to deliver system uptime. WHEN, WHERE AND HOW TO REGISTER There is no fee to attend these briefing sessions, but registration is required. Event attendees will be eligible to win an iPod Nano A flash-based digital music player from Apple, introduced in 2005. Like larger iPod models, the nano has a color screen. Although the nano name suggests ultra-small "nanotechnology," the iPod shuffle is actually smaller. See iPod. . Winner will be announced at the close of each briefing. Tuesday, March 6, 2007 Regional Learning Alliance at Cranberry Woods in Cranberry, PA (Pittsburgh area) 8:30 - 11:00 am Hosted by AlarmPoint Systems and AlignSync Register online: www.alarmpoint.com/march6 Wednesday, March 14, 2007 Featuring a customer results presentation from Mike Ross
Michael Avery "Mike" Ross (born August 2, 1961), American politician, has been a Democratic member of the United States House of Representatives since , Mitre Corporation (body) MITRE Corporation - A US federally funded R&D center, spun off in 1958 from the MIT Lincoln Laboratory (also an FFRDC). MITRE is a non-profit corporation chartered to do R&D in the public interest. Marriott Crystal City at Reagan National Airport in Arlington, VA 8:30 - 11:00 am VIEW THE AGENDA Hosted by AlarmPoint Systems and Whitlock Infrastructure Solutions Register online: www.alarmpoint.com/march14 Topic discussions will include: * Eradicating costly undetected and unresolved events by enabling 2-way event communication * Decreasing mean-time-to-resolve service outages by contacting the right person who can solve the problem first * Capturing NOC/Help Desk process knowledge into an automated, repeatable process * Reducing system monitoring A System Monitor (SM) is a process within a distributed system for collecting and storing state data. There are many issues involved with designing and implementing a system monitor. efforts by eliminating administrative work * Avoiding potential revenue loss by ensuring all key stakeholders are informed of system issues and changes About AlarmPoint AlarmPoint is an enterprise-wide notification and event resolution platform that centralizes all system events through easily scalable, repeatable processes. The AlarmPoint product suite is built to automate event resolution by managing the needs of today's mobile workforce - roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. Designed to filter, suppress and enrich important events, route those events to the right person on any communication device and give the person the ability to solve, escalate or enlist others to resolve, AlarmPoint bridges the gap between business-critical IT services and relevant human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. . About AlarmPoint Systems Founded in 2000, AlarmPoint Systems enables leading enterprises to maximize their investment in IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , Barclays Global Investors Barclays Global Investors is a subsidiary of British-based Barclays Bank which is in the investment management industry. It is the largest corporate money manager in the world, with over £936 billion (US$1.77 trillion) under management as of March 2006[1]. , British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , Cable & Wireless, Consumers Energy, Deutsche Bank, McKesson, and the U.S. Treasury U.S. Treasury Created in 1798, the United States Department of the Treasury is the government (Cabinet) department responsible for issuing all Treasury bonds, notes and bills. Some of the government branches operating under the U.S. Treasury umbrella include the IRS, U.S. . AlarmPoint Systems is headquartered in Pleasanton, California with European operations based in Richmond, Surrey, U.K. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion