AlarmPoint Systems Saves Large Healthcare Organization $3 Million With Mobile Infrastructure Management.Mobile IT Staff Resolve Incidents via Their Mobile Devices With a Two-Way Mobile Workbench PLEASANTON, Calif. -- AlarmPoint Systems, provider of the leading Alert Management platform, today announced a large healthcare organization receives significant cost savings by using AlarmPoint's Alert Management and Mobility solutions. With thousands of alerts going out to mobile IT staff daily, AlarmPoint has provided intentional in·ten·tion·al adj. 1. Done deliberately; intended: an intentional slight. See Synonyms at voluntary. 2. Having to do with intention. Alert Management as well as mobile access to service delivery and service support applications including BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. Remedy. AlarmPoint allows the organization to handle incident management issues and change requests from their mobile devices, providing two-way, real-time interaction with their enterprise management solutions. This functionality enabled IT support to manage growing responsibilities with fewer resources. By consolidating and targeting alerts to the person who could best resolve the incident, the organization saved $3 million in budgeted operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. over five years. Crucial to their IT Operations and Service Management organizations, this new business model allows IT Support to better leverage their growing, mobile IT personnel by providing access to internal systems from any web-enabled mobile device. Now, their users can acknowledge messages, take action and resolve incidents from a mobile workbench, in real-time, from their BlackBerry blackberry, name for several species of thorny plants of the genus Rubus of the family Rosaceae (rose family). See bramble. blackberry , iPhone or any other web-enabled Smartphone A cellular telephone with information access. It provides digital voice service as well as any combination of e-mail, text messaging, pager, Web access, voice recognition, still and/or video camera, MP3, TV or video player and organizer (see PDA). . "By giving users the ability to remotely resolve or escalate es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. issues, whole teams can be reallocated to more value-added positions and the costs associated with IT service delivery and support functions are reduced," said Troy McAlpin, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , AlarmPoint Systems. "Businesses providing Mobile Infrastructure Management for their IT staff will continue to have an edge above the competition, drastically dras·tic adj. 1. Severe or radical in nature; extreme: the drastic measure of amputating the entire leg; drastic social change brought about by the French Revolution. 2. increasing service levels and reducing IT operations costs." About AlarmPoint Systems AlarmPoint Systems provides the leading Alert Management platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. Over 800 global firms, including 7 of the 10 largest global 2000, rely on AlarmPoint to help ensure the availability of their mission critical IT services, virtualized systems, networks and applications. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.alarmpoint.com or 1-800-861-3916. |
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