AlarmPoint Systems Releases Enterprise 3.0 on Next-Generation AlarmPoint(R) Platform; Enhanced Capabilities to Manage Mobile Workforce and Improve Event Intelligence Contribute to Automating Event Resolution Process.

PLEASANTON, Calif. -- AlarmPoint Systems announced today the availability of AlarmPoint Enterprise 3.0. Built on the next-generation AlarmPoint platform known for people-focused notification that finds appropriate personnel and enables resolution, AlarmPoint Enterprise redefines control over the event notification process. As an enterprise-grade event notification and resolution application for use in incident, support, service impact, event and continuity management processes, AlarmPoint Enterprise automates dispatch with centralized interactive event notification, eliminates human error in the process, manages event and personnel assignment, and maintains service availability for complex, business-critical applications.

Built 100% in Java, AlarmPoint Enterprise's redesigned data structure uses standard application program interfaces (APIs) to improve event handling; a customizable web user interface for improving self-service, reporting and device handling; and architecture that allows distributed, global deployment of notification engines to ensure high availability, load balancing and intelligent message routing. Like the other products in the AlarmPoint 3.0 suite, AlarmPoint Enterprise easily integrates with enterprise systems management applications and runs on Unix, Windows, Linux and other platforms, plus supports Oracle and Microsoft SQL databases. Robust data integrations for security, sign on and improved use and matching of the "human assets" involved in event resolution allows use of LDAP, AD, SSO, CMDB, Peoplesoft, .XLS Load, Synchronization and other custom integrations, enables granular-defined user roles and group-based permissions. With AlarmPoint Enterprise, administrators can assign unlimited attributes per person (user) and create dynamic groups at the moment an event takes place -- notifying people based on their skills, location, certifications, and experience levels or identifying resources with a known ability to resolve an issue or cure a problem. Further enhancements in AlarmPoint Enterprise include improved internal service level reporting and links to external reporting programs, as well as improved capability to access external curing data stores for workflow intelligence and automated response.

AlarmPoint Enterprise allows users to "subscribe" or be assigned to events, ensuring that stakeholders' needs are met with personalized, proactive service alerts. With this ultimate flexibility in AlarmPoint Enterprise, IT management can now define who needs to know in the event resolution process, including the following five types of notification usually identified:

--Responsibility for resolution

--Known ability/subject matter expertise

--Impacted service users

--Process owners/Line of business responsibility

--Required per regulatory rules

Additionally, the AlarmPoint user experience can be enhanced with optional web user interface localization in 12 languages including double byte support.

"As IT considers how it can provide greater value to the organization it serves, and the CMDB becomes a focal point for linking enterprise assets to service level assurance, critical system events and the people related to them -- the human assets -- gain a vital role in improving event management and ensuring quick resolution," noted Troy McAlpin, CEO of AlarmPoint Systems. "We've learned from customers that notification is only the beginning of the story. When IT applications are impacted and customers are dealing with inefficient processes and inaccurate personnel data to resolve them, the problems get costly. Improving the scalability and intelligence of the resolution process is where AlarmPoint Enterprise plays an important role in assuring service uptime."

About AlarmPoint

AlarmPoint is an enterprise-wide notification and event resolution platform that centralizes all system events through easily scalable, repeatable processes. The AlarmPoint product suite is built to automate event resolution by managing to the needs of today's mobile workforce -- roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. Designed to filter, suppress and enrich important events, route those events to the right person on any communication device and give the person the ability to solve, escalate or enlist others to resolve, AlarmPoint bridges the gap between business-critical IT services and relevant human resources.

About AlarmPoint Systems

Founded in 2000, AlarmPoint Systems enables leading enterprises to maximize their investment in IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships such as HP, BMC and IBM, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Consumers Energy, Deutsche Bank, McKesson, and the U.S. Treasury. AlarmPoint Systems is headquartered in Pleasanton, California with European operations based in Richmond, Surrey, U.K.