AlarmPoint Systems Announces New Advanced Integration for IBM Tivoli Service Request Manager.Targeted Information Delivery Optimizes Service Desk Efficiency and Effectiveness PLEASANTON, Calif. -- AlarmPoint Systems, provider of the leading Actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. Information Delivery platform announced, in conjunction with IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Pulse in Orlando, FL, the release of the AlarmPoint Integration for IBM Tivoli Service Request Manager. Designed to optimize service desk efficiency and effectiveness, the integration module transforms monitored event and open service ticket data into meaningful, targeted information that enables IT personnel to accelerate the incident resolution process, delivering greater service and application availability. "Supporting and enabling the real-time enterprise by ensuring service level agreements are being met and consistent, integrated work flow processes are being delivered are top priorities for IT personnel," said Desi desi Indian English Adjective indigenous or local Noun informal a person considered to be of South Asian origin [Hindi] DosSantos, VP of product management, AlarmPoint Systems. "By combining our efforts, AlarmPoint and IBM have created a comprehensive service management solution that will allow IT users to quickly identify, notify and resolve incidents prior to business impact. With the AlarmPoint integration for IBM Tivoli Service Request Manager, users can extend notification functionality to further optimize their information delivery process." In tandem Adv. 1. in tandem - one behind the other; "ride tandem on a bicycle built for two"; "riding horses down the path in tandem" tandem with the AlarmPoint platform, the IBM Tivoli Service Request Manager integration allows users to manage event information and deliver notifications using voice and text throughout the lifecycle of an incident or change request. The out-of-the-box subscription capabilities, allow IT and business users to opt-in to the notifications that impact them, improving operational effectiveness and IT visibility across the enterprise. The AlarmPoint IBM Tivoli Service Request Manager integration was built utilizing the Maximo Enterprise Adapter A device that allows one system to connect to and work with another. An adapter is often a simple circuit that converts one set of signals to another; however, the term often refers to devices which are more accurately called "controllers. architecture to enable maximum functionality and usability. The AlarmPoint platform transforms event data into actionable information to accelerate decision making. AlarmPoint delivers the last critical step in the resolution process by automating the tasks around identification and communication of event information with the personnel responsible for resolving the issue. Through two-way notification, AlarmPoint allows users to take action on an incident through email, voice, SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. , pager and instant messenger AOL's instant messaging service. See AIM and instant messaging. on any mobile device. AlarmPoint, winner of the IBM Beacon Beacon, city (1990 pop. 13,243), Dutchess co., SE N.Y., on the E bank of the Hudson River; settled 1663, inc. in 1913 when Fishkill Landing and Matteawan villages were united. Award for Best Managing Technology Solution, has several advanced integrations for the IBM Tivoli software Tivoli Software is the systems management brand of the IBM Software Group. IBM purchased Austin-based Tivoli Systems, Inc. in 1996[1] and allowed it to operate as a wholly owned subsidiary for a few years before forming the Software Group. suite including: IBM Tivoli Enterprise Console, IBM Tivoli Workload Scheduler IBM Tivoli Workload Scheduler is a family of IBM products that plan, execute and track jobs on several platforms and environments:
About AlarmPoint Systems AlarmPoint Systems provides the leading Actionable Information Delivery platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. This platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest Global 2000, rely on AlarmPoint to help ensure the availability of their mission critical and virtualized systems, networks, applications and processes. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. More information is available at www.alarmpoint.com. |
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