AlarmPoint Product Integration Now Available for BMC Software CONTROL-M.

Interactive Notification Enables Mobile IT Personnel With Meaningful Alerts, Actionable Resolutions and Automates Run-Book Escalation Procedures

PLEASANTON, Calif. -- AlarmPoint Systems announced today that the AlarmPoint integration module for the BMC CONTROL-M enterprise-wide job scheduling solution is now available for all AlarmPoint([R]) products. This integration provides IT operations personnel with the ability to automate run-book escalation procedures, ensure batch job event resolution and assume greater control in the process. Prior to this integration, CONTROL-M could notify IT Operations of an impending problem in its batch processes, but the alarm could not be automatically escalated through phone, email or pager service to reach the proper employee if the first line manager was not available. With this integration, not only can the alarm be automatically escalated, but IT Operations also can respond directly through pager, email or phone service to solve the batch problem.

Enterprise scheduling and batch job management is typically handled by operations staff monitoring CONTROL-M for irregular occurrences. By using the new jointly developed integration, AlarmPoint will automatically and accurately notify correct personnel and provide a "resolution action" enabling remote enterprise management. This capability provides enterprises with quicker resolution and accurate escalation of job failures, decreased labor costs, repeatable escalations and reduced interruptions to dependent systems and processes.

"InfoSpectrum has many years of experience with BMC CONTROL-M for batch job management, and while it has definitely helped our customers gain efficiency in job scheduling, critical workflow and supply chain management dependencies, there are real-world issues that the operations center continues to experience," noted Mike Anderson, vice president of sales for InfoSpectrum, a GSS America Company and leading systems integrator who works closely with AlarmPoint and BMC. "We see the AlarmPoint event notification integration to CONTROL-M as a solution to common operator issues, such as over-reliance on noticing jobs with an abnormal end; locating too slowly the correct on-call personnel and prolonging resolution time; relying on tribal knowledge or cumbersome job books to route the issue; and difficulty verifying the alert was sent, received and resolved. IT and line management should appreciate this integration."

Benefits of the AlarmPoint integration to BMC CONTROL-M

AlarmPoint:

* Interacts with CONTROL-M to execute on actions in real-time

* Enhances the notification process to ensure batch job events are quickly identified, managed, assigned and solved

* Provides proactive notification and resolution before faults and service degradation occur

CONTROL-M:

* Automates batch workflows across the enterprise

* Minimizes manual errors and costs, streamlining the production flow

* Simplifies production management through robust user-friendly capabilities

BMC Software and AlarmPoint Systems have many joint customers who can immediately leverage this integration to synchronize IT and business activities, minimizing impact to services that matter most to end users.

"Today, more than 50 percent of critical data is performed in batch, making managing batch job scheduling an operations center reality," said Gur Steif, vice president, CONTROL-M, BMC Software. "More than 2,000 organizations are using BMC CONTROL-M to effectively resolve conflicts and prevent scheduling problems from becoming business problems. Together with AlarmPoint, we are helping customers streamline the production flow through automated processes, providing valuable efficiencies in the operations center."

The AlarmPoint integration is available from AlarmPoint and BMC Software directly, and through authorized CONTROL-M resellers in North America and Europe. To locate a reseller in your area, go to: http://www.alarmpoint.com/resellers.

About BMC CONTROL-M

BMC CONTROL-M is an advanced, enterprise-wide scheduling solution designed to proactively manage and integrate diverse business processes. As the industry's first agent-less scheduling solution, it enables businesses to predict, adapt and control an organization's reaction to change on a minute-by-minute basis. The BMC CONTROL-M software solution provides enterprise CIOs and their IT management teams with an integrated, single-view management console that cuts across mainframe and distributed systems. The solution is designed to reduce manual errors and integrate scheduling across all platforms and applications, all in an effort to meet business goals and deadlines efficiently.

About AlarmPoint

AlarmPoint is an enterprise-wide notification and event resolution platform that centralizes all system events through easily scalable, repeatable processes. The AlarmPoint product suite is built to automate event resolution by managing the needs of today's mobile workforce -- roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. Designed to filter, suppress and enrich important events, route those events to the right person on any communication device and give the person the ability to solve, escalate or enlist others to resolve, AlarmPoint bridges the gap between business-critical IT services and relevant human resources.

About AlarmPoint Systems

Founded in 2000, AlarmPoint Systems enables leading enterprises to maximize their investment in IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships such as HP, BMC (NYSE:BMC) and IBM, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Consumers Energy, Deutsche Bank, McKesson, and the U.S. Treasury. AlarmPoint Systems is headquartered in Pleasanton, California with European operations based in Richmond, Surrey, U.K.