Alamo Learning Systems Introduces -- Customer Focus.Business Editors/High-Tech Writers SAN RAMON San Ramon (Spanish for "Saint Raymond") may refer to one of the following places:
Alamo Alamo Eighteenth-century mission in San Antonio, Texas, site of a historic siege of a small group of Texans by a Mexican army (1836) during the Texas war for independence from Mexico. Learning Systems, today announced the introduction of Customer Focus -- a comprehensive system for measuring customer satisfaction. It is designed to specifically meet the requirements of the ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9000:2000 standard. As a component of striving for continual improvement Continual Improvement (also called incremental improvement or staircase improvement) is a process or productivity improvement tool intended to have a stable and consistent growth and improvement of all the segments of a process or processes. , all companies who become registered to standard must measure their level of customer satisfaction. "We're excited to present this new level of service to our clients," announced Guy Hale, Alamo CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We've been studying the requirements and the market for several months and have developed a terrific program for companies that need to satisfy these provisions to attain or maintain their ISO certification." The Customer Focus program delivers two very important benefits to companies, one an in-depth look at how customers view their company and two, documentation on reaching these requirements. Our survey group is experienced in a variety of survey methodologies including telephone, focus groups, mail surveys, face-to-face interviews and Internet. "Our team has the skills to deliver a wide range of efforts depending on what a client needs," continued Mr. Hale. "Some companies may need only a minimal survey effort, while others are much more intensive. We will customize our work to fit each client's specific situation." About Alamo For more than 27 years, San Ramon, Calif. based Alamo Learning Systems (www.alamols.com) has been improving the business processes of companies in a broad range of industries. The management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects and training firm offers a wide variety of ISO 9000 quality-based consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" and a comprehensive series of highly-rated instructor-led and eLearning training programs. Alamo is known for its client-centered focus and its ability to adapt to each customer's unique business environment. |
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