Alagasco Streamlines Field Service Operations with EFI Mobile Workforce Automation.

FOSTER CITY, Calif. -- Automated Solution Improves Efficiency and Response Times for Alabama's Largest Natural Gas Utility

EFI (Nasdaq:EFII) today announced that Alagasco, an Energen company, has implemented EFI's Mobile Workforce Automation (MWA) solution to optimize field service operations and to better serve customers supported through its Birmingham, Ala. office. In addition to automating a host of field service processes, EFI MWA enables Alagasco to manage its mobile workforce remotely and establish real-time, uninterrupted communications among employees and systems.

Driven by Alagasco's commitment to deliver the highest levels of customer service, EFI MWA equips field service technicians with the knowledge and situational awareness to increase the effectiveness of first-time call resolution. By automating previously manual procedures, EFI MWA has streamlined Alagasco customer-facing activities, including in-taking customer service calls, generating work orders, dispatching, scheduling, inventory status and parts ordering, closing work orders, and more. Alagasco reported that the deployment of MWA has resulted in improved employee efficiency, increased customer satisfaction, and reduced operational costs.

"Thanks to EFI, we can more efficiently manage our field personnel and adjust service activities to meet our customers' needs around the clock," said Joe Wheeler, vice president, Alagasco Birmingham Operations. "We've improved communication between service dispatchers and mechanics, saved time by routing information electronically to our field mechanics, and reduced service costs. We look forward to working with EFI to expand MWA automation to our statewide field service and customer operations later this year."

"Alagasco's commitment to optimizing operational efficiency and driving continual improvements in customer satisfaction has made this relationship a perfect fit," said Mike Stramaglia, general manager, EFI Service Automation Group. "Workforce optimization allows cutting-edge companies like Alagasco to increase the effectiveness of customer service while driving down costs -- a significant advantage in this age of limited capital expenditures and increasing government regulations. Key to our success has been our ability to seamlessly integrate with systems, processes, and Alagasco's most valued resource -- its human capital."

EFI Mobile Workforce Automation is a turnkey, scalable software solution that can be easily customized and integrated into the management of field service organizations of virtually any size. Its powerful management module, mobile wireless applications, and feature-rich mapping functionalities combine to provide critical company data to the appropriate employees where they need it, when they need it. EFI MWA has allowed Alagasco to re-engineer field service activity to reduce costly and time-consuming manual processes, and to eliminate the use of paper forms and carbon copies. Fully integrated with the Alagasco CATS CIS system, EFI MWA now:

--Manages work orders and customer service requests automatically.

--Maps and routes field mechanics instantaneously.

--Enables real-time communication between service dispatchers, administrative personnel and field workers.

--Provides flexible resource allocation for reassignments, cancellations and workload monitoring.

About Alagasco

Alagasco, serving 460,000 customers throughout central Alabama, is the largest natural gas utility in the state of Alabama. In business for over 150 years, Alagasco is a subsidiary of Energen Corporation.

About EFI Mobile Workforce Automation (MWA)

A cornerstone of EFI's Service Automation Group, the MWA solution delivers mission-critical information to customer-facing employees and into back-end ERP and CRM systems in real time. EFI MWA technology improves the operational efficiencies of service organizations in a variety of industry verticals to boost productivity and profit, while enhancing the quality of customer service. More than 17,000 users and approximately 150 companies depend upon EFI MWA to manage their field service operations. In its 12-year history, EFI MWA has closed more than 50 million service calls.

About EFI

EFI (www.efi.com) is the world leader in digital imaging and print management solutions for commercial and enterprise printing. EFI's award-winning technologies offer end to end, integrated document management tools from creation to print, including high fidelity color Fiery(R) print servers that can output up to 2000 ppm; superwide digital inkjet printers and UV and solvent inks capable of printing on flexible and rigid substrates; powerful print production workflow and management information software solutions for increased performance and cost efficiency; and an array of corporate printing solutions. EFI's integrated solutions connect seamlessly, delivering unbeatable performance, cost savings and increased productivity. EFI maintains 25 offices worldwide.

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