Aladdin Website Offers Product-Specific Support.Business Editors/High-Tech Writers CHICAGO--(BUSINESS WIRE)--May 25, 2000 24-Hour Online Customer Service for HASP (Houston Automatic Spooling Program) A mainframe spooling program that provides task, job and data management functions. HASP - Houston Automatic Spooling Program Augments Aladdin's Online Center for Internet and Software Security Content, Support and Product Offerings Aladdin Knowledge Systems Aladdin Knowledge Systems NASDAQ: ALDN is a company that provides solutions for software digital rights management and Internet security since 1985. Its corporate headquarters are located in Tel Aviv, Israel. (Nasdaq:ALDN), a global leader in the field of Internet content and software security, today launched a new, comprehensive technical support website for HASP, Aladdin's industry leading software security product. Adding Internet customer service along side its Security Portal, Aladdin now enables HASP vendors and end users to get answers to their technical support questions simply by visiting Aladdin's website and knowledge base at http://support.aks.com. Launched to provide customers with service 24 hours a day, the new site's technical support knowledge base offers an extensive database of TechNotes, each containing a problem, its cause and the solution. Utilizing search pages, customers can now quickly find a specific TechNote to resolve common problems that have been posted by either Aladdin or another customer. With Aladdin's recent launch of HASP4, the knowledge base serves as a resource for new, as well as long-time users. This service, coupled with the HASP4 product itself, demonstrates Aladdin's continued commitment to the software security market. In addition to the knowledge base, the support site offers three other sections. "Quick Start Guides" helps new users get acquainted with HASP, while the "Download Pages" and "Technical FAQs" sections enable more advanced users to obtain the latest versions of software and answers to frequently asked questions. "Aladdin's new HASP support site, especially its knowledge base, provides invaluable, continually updated customer service around the world," Yehuda Fulda, Director of Aladdin's International Customer Service, said. "The combination of beginner's information, updates, TechNotes and troubleshooting makes this site a constant source for information a HASP customer can refer back to again and again." The new technical support site is completely free, requiring only vendors to login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. before accessing the Knowledge Base. Later this year, the addition of online support for Aladdin's Privilege and eToken products is scheduled to further enhance customer service by including an auto-update page and additional FAQs. About HASP HASP (Hardware Against Software Piracy The illegal copying of software for distribution within the organization, or to friends, clubs and other groups, or for duplication and resale. The software industry loses billions of dollars each year to piracy, and although it may seem innocent enough to install an application on a ) is a hardware-based security system that protects software against piracy piracy, robbery committed or attempted on the high seas. It is distinguished from privateering in that the pirate holds no commission from and receives the protection of no nation but usually attacks vessels of all nations. and illegal use by preventing unauthorized access and execution of the protected software. HASP4 is the next generation of Aladdin's award-winning HASP system, helping software developers increase revenues by enforcing license agreements, and provides flexible sales models, such as:
-- Time limited demos
-- Usage limited demos
-- Remote updating of software
The new HASP4 remains easy to implement and simple to use, with many wizard-based utilities and step-by-step documentation. HASP4 also features a new, proprietary ASIC (Application Specific Integrated Circuit) Pronounced "a-sick." A chip that is custom designed for a specific application rather than a general-purpose chip such as a microprocessor. for on-chip encryption The reversible transformation of data from the original (the plaintext) to a difficult-to-interpret format (the ciphertext) as a mechanism for protecting its confidentiality, integrity and sometimes its authenticity. Encryption uses an encryption algorithm and one or more encryption keys. , an advanced Envelope Utility, and a remote updating system with full Win32 API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. integration. About Aladdin Aladdin (Nasdaq/NMS:ALDN) is a global leader in securing digital content, from applications software to Internet use and access. Aladdin's products include HASP and Hardlock, software security systems that protect the revenues of developers and publishers; Privilege, a software licensing platform for the Internet; the eSafe line of anti-vandal, anti-virus and content filtering See Web filtering and parental control software. software for PCs and networks connected to the Internet; and eToken for Internet security ''This article or section is being rewritten at Internet security is the process of protecting data and privacy of devices connected to internet from information robbery, hacking, malware infection and unwanted software. and authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. . Aladdin serves its customers through eight offices located in the world's major software markets as well as a network of 50 distributors serving more than 100 countries. Note to Editors: All trademarks and registered trademarks are the property of their respective holders. |
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