Akibia and eTrue Recognize Customer Service Gains; Biometric Authentication Company Implements ECRM Solution.Business/Technology Editors BOSTON--(BUSINESS WIRE)--Jan. 3, 2001 Today, Akibia Inc. announced the successful implementation of an internet-enabled customer relationship management (eCRM) solution customized to meet the needs of eTrue, the first biometric authentication See biometrics. service offered over the Internet. This solution allows eTrue to provide timely and precise customer support that ensures 100 percent user authentication See authentication. for its customers - from NASA NASA: see National Aeronautics and Space Administration. NASA in full National Aeronautics and Space Administration Independent U.S. to banks to hospitals. "Akibia's eCRM solution puts vital information at the fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. of our Security Analysts," explained eTrue Chairman Michael Kuperstein. "This eCRM solution allows us to provide 100 percent user authentication, and provides us with a level and quality of customer service that sets the standard for our industry. This is one of eTrue's differentiators in the marketplace, and an important key to our competitive advantage." eTrue's Internet outsourcing service authenticates users logging onto secure websites or local networks. Users are verified through multiple biometrics, such as face and fingerprint verification, providing 100 percent authentication. In order to guarantee such accuracy and reliability, eTrue relies on highly responsive customer support for the rare exceptions that occur. That's when Akibia's eCRM system takes over: It captures the type of exception, what equipment may need replacing, and detailed information on the person seeking authentication, including a picture for visual comparison. An eTrue Security Analyst can instantly decide whether to approve or deny the authentication request. Not only did Akibia's solution need to be fail-safe, but it had to be implemented in short order. eTrue was only four weeks away from product launch when they encountered issues with their original eCRM provider which resulted in a complete change in architecture - something that normally takes months to implement. eTrue contracted with Akibia based on the firm's extensive eCRM experience. Because eTrue's product was still in the development and testing stages, they needed a partner who was not only fast, but also was willing to work with them through the changing development cycle. "eTrue knew they needed to find an eCRM provider that they could trust," said Adam Honig, President of Akibia's Consulting Division. "It's because we know eCRM inside and out that we could turn this project around in record time." The eTrue service is now available and has been implemented with several customers, including NASA, whose employees are using the eTrue service to logon to NASA servers from remote locations while keeping their work secure. ABOUT AKIBIA Akibia, Inc is the leading Total Service Provider (TSP) for eCRM solutions and mission-critical IT support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Formed in 2000 by the merging of Polaris Service and Polaris Solutions, Akibia is headquartered in Massachusetts with principal offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Dallas, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , London and Amsterdam. The company employs more than 450 multi-talented people worldwide. Our clients include Akamai Technologies Akamai Technologies, Inc. (NASDAQ: AKAM) is a company that provides a distributed computing platform for global Internet content and application delivery, headquartered in Cambridge, Massachusetts. , Inc., Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Inc., PTC (PTC, Needham, MA, www.ptc.com) Long a world leader in mechanical computer-aided design, manufacturing and engineering software, PTC, through acquisitions and reorganization, has transformed itself into a leading provider of Internet-based B2B solutions for discrete manufacturers. , Bose Corporation, Monster.com, Citibank, Threadneedle Investment Services, Ltd., and AT&T Corp. For more information call 508-460-1800, or visit the Akibia website a www.akibia.com. About eTrue Headquartered in Southborough, MA, eTrue is the first managed service provider of biometric authentication using multiple biometrics. eTrue combines the advantages of the Web and biometrics to offer customers the most reliable way to verify user IDs with the least amount of capital outlay capital outlay See capital expenditure. , integration effort, administration, maintenance and risk. eTrue's separate product division provides the most accurate face recognition software solutions for physical access control and automated surveillance. For more information see eTrue's web site: www.etrue.com. eTrue and TrueFace are trademarks of eTrue, Inc. All brands and products referenced herein are acknowledged to be trademarks, registered trademarks or service marks of their respective holders. |
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