Akibia Launches Practice to Improve Technology Transitions; Appoints Industry Expert to Vice President of Readiness Practice.Business/Technology Editors BOSTON--(BUSINESS WIRE)--Feb. 14, 2001 Akibia, Inc., a leader in eCRM and IT support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , today announced the launch of its new Readiness Practice designed to help organizations better manage and support change when new technologies are implemented. Matthew E. Johnson, Ph.D., will lead the new practice as Vice President. Johnson has over 20 years of experience helping companies manage organizational change. Organizational readiness is a growing area of concern in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. industry where stories of unsuccessful implementations are not uncommon. A recent Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. Report stated, "through 2005, more than 80% of failed sales technology implementations will be caused by people, processes and politics, rather than poor technology implementation." Akibia's Readiness Practice prepares companies for changes driven by new technologies and keeps people motivated and interested in using new applications. The result is an organization that knows how to use new technology to improve their productivity. "It just makes sense that an implementation can't be successful unless people actually use the new technology," said Adam Honig, President of Akibia's eCRM Consulting Group. "We're now simply formalizing something that has been the key to achieving our 100% success rate with eCRM implementations." The Readiness Practice already has a proven track record with companies like Akamai, Kroll Worldwide and Inlumen. "We had previously implemented an `out-of-the-box' eCRM solution for our sales team, but found that no one was using it," explained Chris Paladino, Vice President of Business Development at Inlumen. "Akibia helped us tailor the solution to better meet our needs and provided the necessary training and support. Today, we have a successful eCRM solution that allows us to communicate more effectively internally and with our customers." How it Works Akibia begins a project by determining how "ready" the organization is to accept and assimilate a new application. From there, a three-pronged plan is developed to reduce resistance to the new technology, assure that business processes are compatible with the new system, and teach staff how to use the new system. By working with companies before, during and after implementation, Akibia ensures its clients are receiving maximum benefit from their eCRM solution. Prior to joining Akibia, Vice President of Readiness Matthew Johnson Matthew Johnson, or Matt Johnson, can refer to several people:
ABOUT AKIBIA Akibia, Inc is the leader in eCRM consulting and mission-critical IT support services. Formed in 2000 by the merging of Polaris Service and Polaris Solutions, Akibia is headquartered in Massachusetts with principal offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Dallas, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , London and Amsterdam. The company employs more than 450 multi-talented people worldwide. Our clients include Akamai Technologies Akamai Technologies, Inc. (NASDAQ: AKAM) is a company that provides a distributed computing platform for global Internet content and application delivery, headquartered in Cambridge, Massachusetts. , Inc., Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Inc., PTC (PTC, Needham, MA, www.ptc.com) Long a world leader in mechanical computer-aided design, manufacturing and engineering software, PTC, through acquisitions and reorganization, has transformed itself into a leading provider of Internet-based B2B solutions for discrete manufacturers. , Bose Corporation, Monster.com, Citibank, Scudder/Threadneedle Investment Services, Ltd., and AT&T Corp. For more information call 508 621-5100, or visit the Akibia website at www.akibia.com. |
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