Akibia Consulting Streamlines Sales and Project Management with Siebel eBusiness Applications; Leading CRM Consultancy Succeeds with In-house Siebel CRM Solution.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 25, 2002

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Akibia Consulting, a proven leader in delivering Customer Relationship Management (CRM) value, has improved its sales, project management, and billing processes through the use of Siebel eBusiness Applications. Akibia Consulting also intends to upgrade to Siebel 7, the seventh major release of Siebel eBusiness Applications over the coming months.

Akibia Consulting relies on Siebel Sales, an application that helps organizations grow revenues more quickly, predictably and profitably, to efficiently manage its sales force. Akibia Consulting has also successfully deployed Siebel Professional Services Automation (PSA), an application designed specifically to help consulting practices more effectively manage resources, budgets and project delivery, to improve project management and billing efficiency. Akibia's internal Siebel Systems deployments are successful due in part to its proven track record of deploying Siebel Sales and Siebel PSA for clients worldwide.

Akibia Consulting is a Siebel Premier Partner and a consistent recipient of Siebel Systems' Gold Star Distinction for superior customer satisfaction. The company provides CRM planning, integration, and management services for clients in the financial services, manufacturing, healthcare, consumer goods, and technology industries. With a client-base that has multiplied since the company's formation in 1998, Akibia's success and subsequent worldwide expansion demanded a consolidated approach to managing its own sales opportunities to closure, coordinating the activities of consulting team members, creating employee time reports and billing.

With Siebel Sales, Akibia has a clear view of its sales pipeline -- enabling sales professionals to "see" the top opportunities and identify specific actions needed to manage those opportunities to rapid closure. With Siebel PSA, Akibia has automated its time and project activity tracking. Once maintained by the six individual practice heads in separate spreadsheets, Siebel PSA has allowed Akibia to consolidate timesheets into one system, allowing consultants to track time spent on projects against original estimates while the projects are in progress. This clarity is especially helpful for tracking longer projects, where multiple Akibia consultants book project time at different schedules and pay rates. Customer billing has also improved because Akibia can now provide its clients more detailed, accurate backup on invoices. Akibia also has plans to integrate Siebel PSA with the company's Microsoft Great Plains accounting system over the coming months.

Not least among the benefits of the Siebel eBusiness deployment is the fact that it increases Akibia's Siebel software expertise. Now, when the company recommends Siebel eBusiness Applications to a client, the client can be assured that Akibia has first-hand knowledge of how the applications function everyday in a real-world environment.

"In implementing Siebel eBusiness Applications, Akibia is experiencing many of the benefits our own customers have been realizing for years," said Scott Simon, vice president, New England, Akibia Consulting. "Akibia Consulting's status as both a user and consultant who recommends and implements Siebel eBusiness Applications affords it the deep expertise that Siebel Systems' customers have come to expect. With the upcoming migration to Siebel 7, that expertise will be again enhanced, further confirming our successful partnership."

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

About Akibia Consulting

Akibia Consulting, a proven leader in delivering customer relationship management (CRM) value, offers planning, integration, and management services designed to ensure successful CRM outcomes and achieve immediate business value. With a 100 percent focus on CRM and over 250 completed CRM projects, Akibia Consulting provides solutions tailored to each company's business, technology and organizational needs. Akibia is a Siebel Systems Premier Consulting Partner and has consistently received Siebel Systems' Gold Star Distinction for superior customer satisfaction. Headquartered in Westborough, Mass. with principal offices in New York City, San Francisco, Chicago, London and Amsterdam, its clients represent the financial services, manufacturing, healthcare, and technology industries and include Bose Corp., Monster.com, Group Health Incorporated and Scudder Threadneedle Investment Services, Ltd. For more information, call 508/621-5100 or visit the Akibia Consulting website at www.akibiaconsulting.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.