Akibia Consulting Reports 233% Growth, Triples Head-Count, Doubles Office Locations Worldwide; Leading Consulting Firm Implements Its Award Winning CRM Offerings for 20 New Customers.Business/Technology Editors BOSTON--(BUSINESS WIRE)--May 21, 2001 Akibia Consulting, a leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, today announced its revenue for fiscal year 2001 grew 233% over the previous year. To support this growing demand for CRM services and increase of new customers globally, Akibia is continuing its corporate expansion. In addition to opening a new consulting headquarters in Boston, Massachusetts “Boston” redirects here. For other uses, see Boston (disambiguation). Boston is the capital and most populous city of Massachusetts.[3] The largest city in New England, Boston is considered the unofficial economic and cultural center of the entire New this year, the company's consulting division has tripled its employee count and opened new offices in Chicago, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , and Amsterdam. "With the slashing of IT budgets across every industry, CRM is one area that companies cannot afford to cut back on. Unlike the multi-year and expensive ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. engagements of yesterday, CRM delivers on its promise almost out of the box with quick and noticeable benefits that are instrumental for survival in today's sluggish economy Sluggish Economy A state in the economy in which the growth is slow, flat or declining. The term can refer to the economy as a whole or a component of the economy, such as weak housing starts. ," said Adam Honig, President of Akibia Consulting. "When implemented correctly, CRM solutions can rapidly improve customer loyalty and satisfaction and deliver substantial ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). just weeks after implementation," Honig added. Akibia attributes its growth to its superior delivery of complete end-to-end CRM solutions that are tailored to a company's specific goals and environment. Due to the extensive CRM experience of its consultants, Akibia is able to deploy successful CRM solutions integrated with a client's existing infrastructure to better manage critical business information for a large return on investment. A phased approach to projects gives customers "Quick Wins" during the implementation, and Akibia's unique Readiness Practice dramatically reduces CRM implementation risks associated with people, process and technology. "In a time when most new economy consulting companies are crashing and burning, Akibia, with its flexible approach, proves a profitable business model never goes out of style," said Bruce Daley, Senior Editor, The Siebel Observer. Akibia's CRM solutions help Fortune 1000 companies in the technology, financial services, communications, insurance, and manufacturing and consumer goods consumer goods Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and industries maximize return from their CRM investments to win and keep customers for life. This includes strategy, process design, implementation, and training as well as strategies for ongoing application management support. Akibia educates its clients about when to implement CRM, which applications will help them triumph in today's fast-paced economy, and how they will affect overall customer satisfaction, employee productivity, and revenue growth. Akibia has expanded its offices and personnel to keep up with its rapidly growing customer-base. Customer wins in fiscal year 2001 include Bose Corporation, Genzyme, Irdeto Access, and Scudder Threadneedle Investments. Privately held, Akibia, Inc., the corporate parent of Akibia Consulting and Akibia IT Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , has also seen a record growth of 56% during the last fiscal year with a revenue run-rate of nearly $100 million. Akibia, Inc. plans to continue aggressive growth in FY2002 through the development and expansion of new offices in North America and Europe. About Akibia Consulting Akibia Consulting, a division of Akibia, Inc., is the leading provider of CRM services for companies who seek to establish leadership positions by optimizing customer relationships. Delivering tailored solutions that seamlessly integrate into a client's technology environment, Akibia is a Siebel Systems Premier Consulting Partner (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) and a consistent winner of Siebel Systems' Superior Customer Satisfaction Award for quality achievement. Headquartered in Boston, Massachusetts with principal offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Francisco, Chicago, London and Amsterdam, the company employs more than 450 multi-talented people worldwide. Clients include Akamai Technologies, Inc., PTC (PTC, Needham, MA, www.ptc.com) Long a world leader in mechanical computer-aided design, manufacturing and engineering software, PTC, through acquisitions and reorganization, has transformed itself into a leading provider of Internet-based B2B solutions for discrete manufacturers. , Bose Corporation, Monster.com, Citibank, and Scudder Threadneedle Investment Services, Ltd. For more information, call (617) 717-7300 or visit the Akibia website at www.akibia.com. |
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