Akibia Consulting Presents Complimentary CRM Web Seminar: Creating the Business Case for CRM: 9 Steps to Determining ROI.Business/Technology Editors WESTBOROUGH, Mass.--(BUSINESS WIRE)--Sept. 9, 2002 Akibia Consulting, a proven leading provider of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, will host a complimentary Web seminar, Creating the Business Case for CRM: 9 Steps to Determining ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). , on Wednesday, September 18 from 11:00am to 12:00pm EST EST electroshock therapy. EST abbr. electroshock therapy . Based on the firm's recent white paper, this seminar will offer practical advice for developing a solid business case for CRM - the first critical step in understanding what CRM can do for an organization and gaining the approval and momentum necessary to move forward. Roy Schuster, VP Expert Consulting Services at Akibia and CRM veteran, will present step-by-step guidelines for justifying CRM investments by defining the tangible results of those investments. Topic: Creating the Business Case for CRM: 9 Steps to Determining ROI Date: Wednesday, September 18, 2002 Time: 11:00am-12:00pm EST To register for this Web seminar please contact Kate Cerasulo, Akibia Consulting, at (508) 621-5178 or kcerasulo@akibia.com. About Akibia Consulting Akibia Consulting, a proven leading provider of customer relationship management (CRM) solutions, offers award-winning planning, integration, and management services designed to ensure successful CRM outcomes. Named Best in Class in The 2002 Users Choice Awards sponsored by RealMarket, Akibia Consulting has completed over 300 successful CRM projects for clients throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Akibia is a Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Premier Consulting Partner (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) and has consistently received Siebel Systems' Gold Star Distinction for superior customer satisfaction. Headquartered in Westborough, Massachusetts with principal offices in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Chicago, London and Amsterdam, its clients represent the financial services, manufacturing, healthcare, and technology industries and include Kraft Foods Federal Credit Union, Group Health Incorporated, Bose Corporation, and Monster. For more information, call (508) 621-5100 or visit the Akibia Consulting website at www.akibiaconsulting.com. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion