Akibia Consulting Named Best in Class in Fourth Annual Users Choice Awards by RealMarket; Firm Chosen for its Superior CRM Consulting Services and Customer Satisfaction.Business/Technology Editors WESTBOROUGH, Mass.--(BUSINESS WIRE)--Aug. 5, 2002 Akibia Consulting, a proven leader in delivering customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) value, has been named Best in Class in The Fourth Annual Users Choice Awards sponsored by RealMarket. Competing in the CRM Consulting Services category, Akibia Consulting received this honor based on the numerous votes and high ratings for service, quality, and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). that it received from its customers throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "As a consulting organization exclusively focused on CRM, our highest priority is ensuring 100% customer satisfaction," said Adam Honig, President, Akibia Consulting. "With strong competition from over 80 products/services in the Sales, Support and Marketing Automation categories, we are very excited to be chosen based on our customers' satisfaction with our consulting services and the impact we've had in helping our clients achieve successful CRM outcomes." The Users Choice Awards, a high profile, national CRM award and the only awards program in which CRM products are judged by the end-user, will be highlighted during the year via leading conferences, trade publications, associations, and web sites. Regarding the awards program, Gary Lemke, President, RealMarket stated, "The Users Choice program truly finds the best solutions....those that have the biggest impact on and best satisfy their customers." About Akibia Consulting Akibia Consulting, a proven leader in delivering customer relationship management (CRM) value, offers planning, integration, and management services designed to ensure successful CRM outcomes and achieve immediate business value. With a 100% focus on CRM and over 275completed CRM projects, Akibia Consulting provides solutions tailored to each company's business, technology and organizational needs. Akibia is a Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Premier Consulting Partner (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) and has consistently received Siebel Systems' Gold Star Distinction for superior customer satisfaction. Headquartered in Westborough, Massachusetts For other uses of "Westborough", see Westborough (disambiguation).
New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Chicago, London and Amsterdam, its clients represent the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , manufacturing, healthcare, and technology industries and include Bose Corporation The Bose Corporation is a privately-held American company based in Framingham, Massachusetts that specializes in audio equipment[2][3] and holds the philosophy of supporting its technological development through research (thus the company motto). , Monster.com, Group Health Incorporated, Kraft Foods Federal Credit Union, and Scudder Threadneedle Investment Services, Ltd. For more information, call (508) 621-5100 or visit the Akibia Consulting website at www.akibiaconsulting.com. About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast "talkshow" featuring discussions with industry leaders on driving topics in customer management. RealMarket is headquartered in Indianapolis, Indiana. (http://www.realmarket.com). |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion