Akamai Showcased for Customer Service Excellence by Help Desk Institute.Business/Technology Editors NEW ORLEANS--(BUSINESS WIRE)--March 20, 2001 Phil Verghis, Director of Service Delivery at Akamai, presents educational session on "Real Support, Real Solutions" at Help Desk Institute Conference Help Desk Institute Conference & Expo - Akamai Technologies Akamai Technologies, Inc. (NASDAQ: AKAM) is a company that provides a distributed computing platform for global Internet content and application delivery, headquartered in Cambridge, Massachusetts. , Inc. (Nasdaq: AKAM AKAM Akamai Technologies, Inc. (stock abbreviation) AKAM Automated Key Access Machine ), the leading Content Delivery Service Provider (CDSP (Content Delivery Service Provider) A global network that provides faster delivery of Web pages over the Internet. Using servers stationed around the world with duplicate content, the server closest to the user's request is the one that responds. ), today announced that it was showcased by the Help Desk Institute (HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect ) for excellence in customer service. HDI is the world's largest membership association for service and support professionals. Akamai was among three companies, including Abbott Laboratories Abbott Laboratories (NYSE: ABT) is a diversified pharmaceuticals and health care company. It has over 65,000 employees and operates in 130 countries. The corporate headquarters are in Abbott Park, Illinois, a neighborhood of North Chicago, Illinois. and Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , to be highlighted at this week's HDI Conference for the creation of superior customer service organizations. The Help Desk Institute featured Akamai as a model organization based on the company's "total focus on the customer, from the very top and throughout the organization," said Ron Muns Ron Muns is both the founder of HDI (formerly Help Desk Institute) as well as Bendata which was later acquired folded into the family of software products owned and sold by FrontRange Solutions. , founder of HDI. "Akamai's powerful Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. are enhanced by its innovative team approach to service and a solid understanding of its customers' business needs." In addition to Akamai's fault-tolerant technology and globally distributed network for enhancing the delivery of all forms of Web content, Akamai has also built a state of the art customer portal at https://i.am.akamai.com. By offering a customer portal, as well as a series of globally distributed service delivery support centers, Akamai provides individualized in·di·vid·u·al·ize tr.v. in·di·vid·u·al·ized, in·di·vid·u·al·iz·ing, in·di·vid·u·al·iz·es 1. To give individuality to. 2. To consider or treat individually; particularize. 3. service and 24x7 customer care for e-businesses and enterprises around the world. Deployed within more than 55 countries, Akamai's distributed "edge" servers provide businesses an instant, highly cost-effective global presence. The scalable capacity of Akamai's network enables the Company to handle a significant percentage of today's Web traffic with ease. "We are honored to be recognized by the Help Desk Institute during their annual conference," said Elena Grinev, vice president of Service Delivery at Akamai. "From day one, Akamai has had an intense focus on customer care and service delivery, and we have built a highly scalable service model that is dedicated to being the customer's advocate within Akamai." The Help Desk Institute Conference & Expo, taking place March 18-21 in New Orleans, attracts business professionals responsible for internal IT help desk or external customer technical support. A behind-the-scenes video tour of the three companies was featured during the conference. For more information, please visit the Help Desk Institute Web site at http://www.helpdeskinst.com/hdiconference/special.asp About Help Desk Institute Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com. About Akamai Akamai is the leading Content Delivery Service Provider, serving more than 3,600 customers worldwide. Akamai has the broadest deployment of servers for content, streaming media, and applications delivery with more than 8,000 servers in 55 countries directly connected within 473 different telecommunications networks. Akamai Statement Under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and The release contains information about future expectations, plans and prospects of Akamai's management that constitute forward-looking statements for purposes of the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions under The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, the dependence on Akamai's Internet content delivery service, a failure of its network infrastructure, the complexity of its service and the networks on which the service is deployed, the failure to obtain access to transmission capacity and other factors that are discussed in the Company's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and other documents periodically filed with the SEC. |
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