Akamai Named 2004 HDI Team Excellence Award Winner.

Business Editors

CAMBRIDGE, Mass.--(BUSINESS WIRE)--May 5, 2004

Akamai Technologies, Inc. (NASDAQ: AKAM), the global leader in distributed computing solutions and services, announced today that it has been named by the Help Desk Institute (HDI), the world's largest membership association for service and support professionals and the premier certification body for the industry, as winner of the HDI Team Excellence Award for External Support for 2004. The award was presented at the Help Desk Institute Annual Conference and Expo (HDI 2004), which took place in Orlando, April 17 - 21.

HDI's prestigious Team Excellence Award honors the help desk team that has most enhanced the image of the service and support profession by setting and achieving the highest standards of excellence in customer support. The HDI Team Excellence Award is the "gold medal" of the customer support profession.

The selection of the Team Excellence Award winner is based on specific criteria that evaluates the applicants' ability to demonstrate excellence in three categories: people, process, and technology. Akamai's Customer Care Team earned the award for External Support Team Excellence for its innovative team approach to service, and its continuing emphasis on providing the best customer service, 24 x 7, with an industry-leading response time and level of satisfaction.

"We are excited to be recognized by the Help Desk Institute for having best-in-class external customer support - a significant achievement for Akamai's Customer Care team," said Don Montabana, director, Global Customer Care, Akamai. "As part of our ongoing emphasis on making Akamai as well known for the excellence of its support services as for its innovative technologies, the Customer Care team is constantly seeking ways to improve processes with customers. Through innovative customer service tools, such as the EdgeControl Management Center, which gives customers visibility and control over their content and applications across the Internet, Akamai continues to earn the highest levels of trust and satisfaction from its clients."

Ron Muns, founder and CEO of HDI, commented, "This award recognizes the excellent customer support that Akamai provides. Akamai is an organization that serves as a role model for the industry."

Help Desk Institute's Team Excellence Awards are presented annually. The finalist organizations for this year's external support award were CompuCom and Trend Micro. Saudi Aramco's EXPEC Computer Center (ECC) was named as the winner of the 2004 HDI Team Excellence Award for Internal Support. The finalists for the internal support award were D.N. American, Inc. and GMAC Commercial Holding Corp. For more information on the evaluation process, please visit http://www.thinkhdi.com/.

About Help Desk Institute

Help Desk Institute (HDI) is the world's largest membership association for service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com.

About Akamai

Akamai(R) is the global leader in distributed computing solutions and services, making the Internet predictable, scalable, and secure for conducting profitable e-business. The Akamai on demand platform enables customers to easily extend their Web operations - with full control - anywhere, anytime, without the cost of building out infrastructure. Headquartered in Cambridge, Massachusetts, Akamai serves hundreds of today's most successful enterprises and government agencies around the globe. Akamai is The Business Internet. For more information, visit www.akamai.com.