Ajilon Consulting Expands IT Services with Support Center Certification Auditing Capabilities.Business Editors/High-Tech Writers TOWSON, Md.--(BUSINESS WIRE)--April 19, 2004 Ajilon Consulting announced today the appointment of service director Larry Pope as a Support Center Certification (SCC SCC - strongly connected component ) auditor auditor n. an accountant who conducts an audit to verify the accuracy of the financial records and accounting practices of a business or government. A proper audit will point out deficiencies in accounting and other financial operations. for the Help Desk Institute (HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect ), the 7,500-member international association that governs and promotes standards-based certification for the service and support industry. Effective immediately, Pope joins a team of 21 auditors AUDITORS, practice. Persons lawfully appointed to examine and digest accounts referred to them, take down the evidence in writing, which may be lawfully offered in relation to such accounts, and prepare materials on which a decree or judgment may be made; and to report the whole, together qualified to conduct SCC audits as well as audit preparation assessments and consulting. Based in the company's Chicago district office, Pope, who is also an HDI Certified See certification. Help Desk Manager, is responsible for help desk projects, assessments and sales for Ajilon Consulting. "With Larry Pope's attainment of this prestigious HDI auditing qualification, our help desk and support center clients now benefit from valid and insightful SCC audit preparation recommendations which will help them to successfully achieve HDI Support Center Certification," explained Michele Triponey, vice president of Ajilon Consulting's help desk, desktop and server support practice. "In keeping with Ajilon's philosophy of high quality standards, we were the first IT firm to achieve ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certification of our quality system; the expansion of our IT consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" to include SCC preparation and audit capabilities is a logical and fitting move," added Triponey. In addition to performing the two- to three-day on-site audit for certification, an HDI SCC auditor may guide companies through the certification process from the initial self-evaluation onto the assessment and audit preparation. To achieve HDI Support Center Certification, organizations are evaluated in eight core areas comprised of enabling factors (leadership, policy and strategy, people management, resources, and process and procedure) and results (people satisfaction, customer satisfaction, and performance results). Weighted scoring determines the overall effectiveness and success of the support organization. "We were impressed im·press 1 tr.v. im·pressed, im·press·ing, im·press·es 1. To affect strongly, often favorably: with the diversity of Larry Pope's IT support background, which includes extensive support management and reengineering project experience in addition to consulting roles in quality and process development and improvement initiatives," said Carrie Higday, SCC program manager for the Help Desk Institute. "We are delighted to have Larry on our audit team." Support centers in the U.S. and overseas elect Support Center Certification because the certification standards provide goals for delivering world-class support, the highest levels of customer satisfaction, and operational excellence. The SCC program provides global recognition for organizations that have demonstrated excellence, efficiency and commitment to quality. Eighteen support centers have been certified through the SCC program, with 12 having been certified within the last 18 months. Higday attributes this growing trend towards certification to increased competition and the need for support centers to formally demonstrate service excellence and return on investment to executive management. Organizations seeking to begin the SCC audit process should contact Larry Pope at 630.363.9611 or larry.pope@ajilon.com. About Ajilon Consulting Ajilon Consulting is a complete service provider of IT business solutions including Help Desk Institute Support Center Certification auditing and audit preparation services, help desk, desktop and server support, IT value management, software quality assurance, software testing Software testing is the process used to measure the quality of developed computer software. Usually, quality is constrained to such topics as correctness, completeness, security, but can also include more technical requirements as described under the ISO standard ISO 9126, such , systems development and integration, outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. , and supplemental IT services. In 1995, Ajilon Consulting became the first U.S. information technology services firm to achieve ISO 9001 certification of its quality system, and is now ISO 9001:2000 compliant. Ajilon Consulting has over 40 offices nationwide with additional locations in Canada, United Kingdom, Continental Europe Continental Europe, also referred to as mainland Europe or simply the Continent, is the continent of Europe, explicitly excluding European islands and, at times, peninsulas. and Australia. More information is available at www.ajilonconsulting.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion