Printer Friendly

Airtel gets most complaints.

TELECOM OPERATOR Bharti Airtel For the information technology, see .
Bharti Airtel (भारती एअरटेल), formerly known as Bharti Tele-Ventures Limited (BTVL) is among India's largest mobile phone and Fixed Network operators.
 tops the list of customer complaints receipts regarding billing and service- related issues.

There were 3,571 complaints filed in the last three years against the company, the minister of state for communications Sachin Pilot Sachin Pilot (born September 7 1977) is an Indian member of Parliament. He represents the Dausa constituency of Rajasthan and is a member of the Indian National Congress. Early life
Sachin Pilot is a member of the Kshatirya Gurjar caste.
 said in a written reply to the Lok Sabha on Wednesday.

" Trai ( Telecom Regulatory Authority of India) has been receiving complaints against telecom service providers, alleging various problems which include billing, metering and tariff- related issues and activation of chargeable value- added services without explicit consent of the customer," Pilot informed the Lok Sabha.

Reliance Communications was second on the list with 2,151 complaints registered from Reliance customers against the company. Other telecom major Vodafone received 1,896 complaints. Tata Docomo and Idea Cellular were on the bottom of the chart with 1,239 and 925 complaints, respectively. The total number of complaints received during the last three years stood at 10,561.

The regulator has forwarded these complaints to the concerned service providers for appropriate action. Trai has notified the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 for redressal of grievances of telecom consumers.

According to Trai, the number of unsatisfied mobile phone users crossed 38 lakh lakh
Noun

(in India) 100 000, esp. referring to this sum of rupees [Hindi lākh]

Noun 1. lakh - the cardinal number that is the fifth power of ten
100000, hundred thousand
 by end of February, with Gujarat reporting the highest number of customers willing to change their service providers through mobile number portability Mobile Number Portability (MNP) enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.

MNP is implemented in different flavours across the globe.
 ( MNP (Microcom Networking Protocol) A family of communications protocols from Microcom, Inc., Norwood, MA, that have become de facto standards for error correction (classes 2 through 4) and data compression (class 5). In 1997, Compaq acquired Microcom. ) Service.

As per the data reported by the service providers to Trai, by the end of February 2011, about 38.33 lakh subscribers had submitted their requests to different service providers for porting ( shifting) their mobile numbers. Out of these, around 3.20 lakh pertains to Haryana where MNP was implemented on November 25, 2010.

In Northern and Western India, the maximum number of requests werereceived in Gujarat at 3.65 lakh, followed by Rajasthan at 3.14 lakh requests, said the statement issued by Trai. In Southern and Eastern India the maximum number of requests were in Karnataka ( 3.18 lakh), followed by Tamil Nadu ( 2.76 lakh).

Copyright 2011 India Today Group. All Rights Reserved.

Provided by Syndigate.info an Albawaba.com company
COPYRIGHT 2011 Al Bawaba (Middle East) Ltd.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2011 Gale, Cengage Learning. All rights reserved.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Publication:Mail Today (New Delhi, India)
Date:Mar 10, 2011
Words:348
Previous Article:Ailing AI spends more than it earns.
Next Article:Gamesa plans ` 500- cr investment in India.
Topics:

Terms of use | Copyright © 2014 Farlex, Inc. | Feedback | For webmasters