Airborne Express Names Blue Pumpkin's PrimeTime as Enterprise-Wide Workforce Management Solution; PrimeTime Results in 4-6% Improvement in Service Levels.MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--June 25, 1998--Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. Software Inc. announced today that Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , a worldwide leader in time-sensitive delivery of business information, has selected Blue Pumpkin's PrimeTime(TM) workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software as its enterprise-wide solution. The software will be deployed in all 16 of Airborne's customer service call centers nationwide to optimally staff agents to answer the 200,000 calls Airborne receives daily. "We selected PrimeTime after viewing the results of our pilot evaluation where we experienced 4-6% improvement in our service levels, without increasing the number of agents," said Gary Reynolds, vice president of customer service at Airborne. "As an organization committed to serving customers' needs, this improvement is crucial. We expect similar results across all our centers and are excited to roll out the product company-wide." "We are very excited to have Airborne Express standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. call center operations using PrimeTime," said Doron Aspitz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and founder of Blue Pumpkin Software. "Airborne is focused on serving customers using leading edge technology, and we look forward to working closely with them." The PrimeTime Advantage "We performed an exhaustive search of the workforce management marketplace, and PrimeTime was the clear technology leader," Reynolds added. "After reviewing other products available, we chose Blue Pumpkin PrimeTime as a cost-effective, comprehensive solution that is easy to install and use. "PrimeTime's key features, like the ability to perform 'what-if' analyses, allow us to significantly improve the efficiency of our call centers. We deal with many unpredictable factors in the shipping business and PrimeTime enables us to effectively plan for the unexpected," said Reynolds. After several years of rapid growth, Airborne continues to move toward consolidating their call centers. PrimeTime was chosen as the company approaches its ultimate goal of creating one virtual call center. "PrimeTime allows us to plan for the future without limitation. PrimeTime's technology is so scalable that it enables us to easily accommodate our growth and future plans," said Reynolds. About Airborne Express For more than 50 years, Airborne Express has served the shipping needs of business customers around the world. Today, Airborne offers total distribution solutions by providing time-sensitive delivery of documents, letters, small packages and freight to virtually every U.S. ZIP code zip code System of postal-zone codes (zip stands for “zone improvement plan”) introduced in the U.S. in 1963 to improve mail delivery and exploit electronic reading and sorting capabilities. and more than 200 countries. Customers can select from a variety of services including same-day, next-morning, next-afternoon or second-day delivery, ocean service and logistics management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet . For more information, visit the Airborne Express Web site at http://www.airborne.com. Blue Pumpkin's PrimeTime Blue Pumpkin PrimeTime was recently named "Product of the Year" by Call Center Magazine and received Editor's Choice awards from both Call Center and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazines. PrimeTime provides powerful "what-if" analyses to predict how call volume and staffing changes will affect call center operations. Simple to install and use, PrimeTime runs on Windows 95 or NT. PrimeTime allows customers to begin improving operations within a few days, as opposed to the weeks or even months required by other more expensive and cumbersome systems. Blue Pumpkin PrimeTime is network-enabled and users are able to designate des·ig·nate tr.v. des·ig·nat·ed, des·ig·nat·ing, des·ig·nates 1. To indicate or specify; point out. 2. To give a name or title to; characterize. 3. any Windows 95 or NT PC as a server. With PrimeTime, call centers reduce overstaffing costs and increase revenues by capturing previously lost sales. About Blue Pumpkin Blue Pumpkin Software, the leader in call center workforce management, is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. founded in 1996. Blue Pumpkin is the only workforce management provider named to Upside Upside The potential dollar amount by which the market or a stock could rise. Notes: This is basically an educated guess on how high a stock could go in the near future. See also: Bull, Downside Magazine's Hot 100 Private Companies, an elite list of rapidly growing high-technology firms. Blue Pumpkin created PrimeTime to allow users to improve customer service and increase call center productivity. For more information, visit the Blue Pumpkin Web site at http://www.blue-pumpkin.com.
CONTACT: Blue Pumpkin Software
Renee Maler, 925/828-9495
rmaler@blue-pumpkin.com
|
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion