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AirTouch Paging to Credit Customers for Service Outage Caused by Satellite Failure.


SAN FRANCISCO--(BUSINESS WIRE)--May 28, 1998--AirTouch Paging, a subsidiary of AirTouch Communications (NYSE NYSE

See: New York Stock Exchange
:ATI (ATI Technologies Inc., Markham Ontario, http://ati.amd.com) A leading manufacturer of graphics chips and display adapters. Founded in 1985 by K. Y. Ho, Benny Lau and Lee Lau, ATI chips and boards are widely used by OEMs. ), will provide its customers with a two-day credit for the period they were unable to receive messages due to the recent failure of the PanAmSat Galaxy IV Galaxy IV was a model HS-601 satellite built by Hughes Space and Communications Company (HSC). The satellite, which carried a payload of both C band and Ku band transponders, was launched on June 24, 1993 and operated by PanAmSat Corporation.  satellite. Service was disrupted for the majority of AirTouch Paging's 3.1 million customers on May 19 at 3:30 p.m. Pacific time; by 8:30 a.m. Pacific time on May 21 virtually all of its customers were able to receive pages in their home markets.

AirTouch estimates its costs from the satellite failure to be approximately $2 million. This amount includes both customer credits and overtime labor costs. AirTouch employees worked round-the-clock to restore service to the company's paging customers in 170 markets around the U.S.

"We are crediting our customers for the service outage out·age  
n.
1. A quantity or portion of something lacking after delivery or storage.

2. A temporary suspension of operation, especially of electric power.
 because we think it's the right thing to do," said AirTouch president Charlie Jackson. "Although we are not responsible for the faulty Galaxy IV satellite, we want to thank our customers for being so understanding and patient during this unfortunate incident."

Customers who are billed monthly will see their two-day credits on their July bills. Because of differing billing cycles, some customers may see their credits on a later bill. Only those 900MHz (MegaHertZ) One million cycles per second. It is used to measure the transmission speed of electronic devices, including channels, buses and the computer's internal clock. A one-megahertz clock (1 MHz) means some number of bits (16, 32, 64, etc.  customers affected by the outage will receive credit. A small percentage of AirTouch customers with pagers using older terrestrial technology were not affected. For more information on the outage, AirTouch Paging customers can refer to the company's web site (www.paging.airtouch.com) starting May 29.

The satellite failure impacted nearly all of the nation's major paging companies. AirTouch was one of the first paging carriers to restore service to virtually all of its customers.

AirTouch Communications, based in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , is the largest multinational wireless company in the world. AirTouch owns interests in cellular, paging, and personal communications services See PCS.  in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and 12 other countries, as well as an interest in the Globalstar satellite systems. AirTouch Paging, a subsidiary of AirTouch Communications, is one of the largest paging companies in the U.S., with 3.1 million customers. It is the only large paging company that is profitable and free cash flow positive. -0-

NOTE TO EDITORS: For a fax copy of this or other recent AirTouch press releases, please call 1-800-344-7531 or visit our web site at www.airtouch.com.

    CONTACT: AirTouch Communications
              Susan Rosenberg 415/658-2209
              Kathy Reinhart 415/658-2042


COPYRIGHT 1998 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1998, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Article Type:Article
Geographic Code:1USA
Date:May 28, 1998
Words:409
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