Air Relay Selects Echopass to Deliver Outbound Services.Business Editors/High-Tech Writers SALT LAKE CITY--(BUSINESS WIRE)--July 31, 2002 Echopass hosted solutions now provide outbound telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. companies the capability to tap global labor pool Echopass Corp., the leading provider of applications management solutions that integrate voice and e-media in customer contact centers, Wednesday announced that Air Relay has selected Echopass to provide outbound contact center services supporting their global telemarketing business. Air Relay is a recently established joint venture between the Yujuico family in Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, and a third-party contact center company, Innovative Marketing Strategies (IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. ), based in Overland Park Overland Park, city (1990 pop. 111,790), Johnson co., NE Kans., a residential suburb of Kansas City; inc. 1960. There is printing and publishing, and the manufacture of apparel, aircraft parts, cement, prepared foods, salt, chemicals, marine accessories, and signs. , Kan. This relationship was formed to establish inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound contact center services in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. while leveraging a talented, yet cost-effective agent workforce in the Philippines. Air Relay's business model is based on the hosted outbound contact center technology from Echopass. Calls are placed using the Echopass outbound predictive dialing solution within the United States and are then connected to English speaking agents in Manila. "The Echopass outbound solution is a response to market demand for a solution aimed at utilizing global labor resources to achieve greater cost effectiveness while minimizing upfront capital investment," said Stephen Panyko, chief executive officer at Echopass. "Air Relay's business model ties technology costs directly to revenues attained which provides a unique competitive advantage. In today's capital constrained con·strain tr.v. con·strained, con·strain·ing, con·strains 1. To compel by physical, moral, or circumstantial force; oblige: felt constrained to object. See Synonyms at force. 2. climate, the Air Relay application, represents another step in the transition from traditional capital intensive contact center solutions to a cost-effective managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality model," added Panyko. Because the Echopass solution is hosted, outbound campaigns can be run across multiple sites without the need for separate dialers at each location. Screen-pops containing scripting and customer information are delivered to agent screens ensuring consistent information delivery to customers. Comprehensive Web-based, real-time and historical reporting provides U.S.-based personnel up-to-the-minute views into Manila operations and overall system performance information. Air Relay was also able to shift administrative activities from their IT staff to non-technical resources by using the easy-to-use Echopass management and administration tools. "Air Relay selected Echopass because the solution was very competitive, we could bring our call center online quickly and it did not require a large capital investment. These factors along with the Echopass experience and technological capabilities made the choice a very easy one for us," said Steve Rasmussen, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. at Air Relay. "The Echopass solution was implemented in less than two months where other vendors were quoting much longer lead times and large upfront costs. Now, we are also positioned to add new customers due to the 'inbound ready' environment provided by Echopass," added Rasmussen. About Air Relay Air Relay Corp. was founded in 2001 as a partnership with Innovative Marketing Strategies (IMS) in order to create a premier provider of integrated direct marketing solutions in the Philippines. By hiring, empowering and supporting the right people, using the latest technology and incorporating proven historical marketing methods, Air Relay achieves superior results for our clients. Contact us at www.airrelay.biz biz n. Informal Business. biz Noun Informal business Noun 1. or www.ims-ca.com to see what our expertise can do for your next direct marketing campaign. About Echopass Echopass Corp. is a leading provider of integrated voice and e-media contact center solutions. Echopass solutions enable the processing of contact center transactions, inbound or outbound, while centralizing cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. the management of those transactions. The Echopass offering delivers complete customer interaction business applications, anytime, anywhere that can be tailored to specific vertical markets. Each solution can be customized to unique business processes and existing infrastructure while optimizing operational management of that environment. Echopass solutions provide the contact center management team the ability to control their internal environments and customer-facing applications based on real-time business needs without detailed technical knowledge typically required by each contact center subsystem A unit or device that is part of a larger system. For example, a disk subsystem is a part of a computer system. A bus is a part of the computer. A subsystem usually refers to hardware, but it may be used to describe software. . [pilcrow (paragraph sign)] Echopass is a venture-funded company with New Enterprise Associates and Canaan Partners as principal investors. Contact us at www.echopass.com to see what the latest generation of contact center solutions can do for your customers, your operations and your bottom line. |
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