Agrex to Resell Axeda DRM For Remote Monitoring and Service of Intelligent Devices.

Business Editors/Health/Medical Writers

MANSFIELD, Mass.--(BUSINESS WIRE)--March 24, 2003

Offers System Integration Solutions for Device Relationship Management In Multiple Japanese Markets

Axeda Systems Inc. (NASDAQ: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, announced today that Agrex Inc., (JASDAQ: 4799), one of Japan's major information technology (IT) system solution providers, has entered into a reseller agreement to offer the Axeda DRM(TM) system as part of their comprehensive solutions offering. Agrex will sell and support the Axeda DRM System and provide related implementation, system integration, and service offerings to their customers in multiple Japanese markets including high technology equipment, medical instruments, and industrial machines.

"While device relationship management is a new market segment in Japan, major equipment manufacturers already understand that it will fundamentally change how customer service is delivered in the future," said Mr. Yasushi Kudo, chief executive director of Agrex Inc. "Agrex recognizes that Internet-based remote service and management will become a competitive requirement for leading companies, and we see this as a key initiative to expand our business opportunity. We believe Axeda DRM(TM) is the best solution on the market today and, as part of our solutions portfolio, it will enable our customers to maximize equipment uptime, and improve customer satisfaction, operational efficiency and cost management."

"Agrex is an ideal partner for Axeda and we are already working successfully together to address the systems integration needs of our major customers," said Mr. Koichi Terasawa, president of Axeda Systems KK, Tokyo, Japan. "They have extensive expertise in offering information technology and enterprise solutions to major OEMs, and they bring the critical resources needed to fulfill the growing demand for Device Relationship Management solutions in Japan."

Agrex offers a wide variety of enterprise software products and service solutions covering areas such as customer relationship management (CRM), supply chain management, automation systems, and enterprise resource planning (ERP). Agrex has formed a dedicated team of sales and service professionals that will work with Axeda Systems KK to expand the market for Device Relationship Management in Japan.

The Axeda DRM(TM) system is a distributed enterprise software solution that lets service organizations proactively monitor, manage, and service intelligent devices deployed at remote customer sites anywhere in the world, cost effectively and in real time. The system leverages patent-pending Firewall-Friendly(TM) technology to ensure the secure transmission of instrument data via the Internet from remote instruments to service representatives, alerting them if a device is operating outside preset performance standards.

Axeda DRM helps minimize support calls and time on the phone, reduces the number of costly, unscheduled or unnecessary service visits, and increases device uptime to further enhance customer productivity and satisfaction. The system also enables new, high-value managed-service offerings such as automated consumable replenishment, system upgrades and pay-for-use billing programs. Ultimately, Axeda DRM enables full-lifecycle product and customer feedback that can be used to benefit multiple parts of the business including product development, marketing, sales, operations, and manufacturing. Users gain competitive advantage by increasing their operating efficiency and profitability while simultaneously increasing customer satisfaction and retention.

Please contact Axeda at [e-mail] or call [phone] in the USA or + 81-3-5652-9891 in Japan. Visit www.axeda.com for more information.

About Agrex Inc.

Agrex Inc. (JASDAQ: 4799), is a leading provider of system integration services and system solutions in Japan. The company, incorporated in 1965, is headquartered in Shinjuku, Tokyo, Japan, with branch offices covering all of Japan in major cities such as Fuchu, Amagasaki, Sapporo, Osaka, and Tama. Agrex has 1,100 employees with annual sales of approximately US$ 132 million in FY2001. For more information, please visit www.agrex.co.jp or email [e-mail].

About Axeda

Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System(TM), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About Device Relationship Management

Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device relationship management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between remotely deployed intelligent devices and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.

(C) 2003 Axeda Systems. All rights reserved. Axeda, Axeda Systems, Axeda DRM, Axeda Device Relationship Management System, Axeda Agent, Axeda Applications, Axeda Enterprise, Axeda Access, Axeda Administration, Axeda Device, Axeda Service, Axeda Software Management, Axeda Usage, Automatic eCommerce, Firewall-Friendly, and Access. Insight. In Real Time. are trademarks of Axeda Systems. DRM Leadership Alliance, DRM Leadership Forum, DRM Leadership Council, and DRM Integration Program are service marks of Axeda Systems. The Axeda logo and stylized bitstream design are trademarks of Axeda Systems. All other trademarks are either property of Axeda Systems or property of their respective owners.

This press release may contain certain forward-looking statements that relate to Axeda's future performance. These forward-looking statements include, but are not limited to, those regarding Axeda's products and markets, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such statements are subject to a number of risks and uncertainties that may cause the actual events or future results to differ from those discussed herein. Such factors include: our customers' ability to implement or integrate Axeda's DRM solutions successfully and in a timely fashion, receive expected functionality and performance, or achieve benefits attributable to Axeda's DRM solutions; uncertainties in the market for DRM products and the potential for growth in the DRM market; the long sales cycle for DRM products; limited distribution channels; the difficulty of protecting proprietary rights; present and future competition; and Axeda's ability to manage technological change and respond to evolving industry standards. Investors are advised to read Axeda's Annual Report on Form 10-K and quarterly reports on Form 10-Q filed with the Securities and Exchange Commission, particularly those sections entitled "Factors Affecting Operating Results" and "Risk Factors" for a more complete discussion of these and other risks and uncertainties. Axeda assumes no obligation to update the forward-looking information contained in this press release.