Agiliti Incorporates BMC Software to Strengthen Management Platform for Rentable Solutions.

Business Editors & High Tech Writers

HOUSTON--(BUSINESS WIRE)--Sept. 25, 2000

PATROL(R) Provides Agiliti's New Hosting Center with Leading

Monitoring Tool to Ensure the Highest Availability

for their ASP Customers

BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, today announced that Agiliti, a leading provider of one-stop shopping for ASP customers, has purchased BMC Software's PATROL(R) solutions. Providing the highest availability and optimal performance of business-critical applications, PATROL ensures that Agiliti's customers receive seamless and uninterrupted ASP solutions. Agiliti is a leading eServices provider offering customers rentable Internet-delivered business tools and services through a nationwide channel of independent consulting and integration partners.

As the competition within the ASP industry grows, Agiliti realizes the importance of giving superior service level management to its customers. Agiliti's service level agreements are supported by unique ASP technology -- a system that allows it to provide rentable Internet-based applications and services for business customers. BMC Software's PATROL products support Agiliti's technology, making sure the applications it hosts for its customers are operating 24x365, thereby ensuring that service levels are met. The BMC products are being deployed within Agiliti's new Hosting Center, the newest Tier 1 facility in the Upper Midwest.

"By using BMC's PATROL to monitor and manage our applications, we are providing our customers with a value-added service," said Feisal Mosleh, vice president of marketing and product management. "These products are like an insurance policy for our customers, giving them the confidence that we can meet our stringent service level agreements."

The products purchased by Agiliti are part of BMC Software's PATROL product line. Agiliti purchased BMC Software's PATROL Console, PATROL for Unix, PATROL Integration for HP OpenView Network Node Manager and PATROL for Microsoft Windows 2000 Server. As a Microsoft Global Enterprise Partner, BMC Software provides a comprehensive product line of Windows 2000 solutions. The PATROL solutions will allow Agiliti to proactively monitor the health of their applications and enable customers to maximize enterprise productivity, giving customers the confidence that applications will perform optimally.

"It is essential today that ASPs proactively manage their applications in order to deliver the highest level of service to their customers," said Mary Morgan, program director, eBusiness Unit, BMC Software. "PATROL is the cornerstone for building a comprehensive e-business systems management program."

About PATROL

PATROL is a broad, integrated solution that enables the rapid deployment of advanced service level management through a unique continuous improvement process. The process not only enables customers to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements (SLAs), but it also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. From a single graphical console, PATROL provides centralized control and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises. More information on PATROL and its benefits can be found at www.bmc.com/patrol.

About Agiliti

Agiliti is accelerating the ASP market by aggregating best-of-breed rentable applications, and working with independent solution partners to quickly and efficiently deliver them to their business customers. Agiliti's proprietary ASP management technology enables rentable applications to be hosted anywhere, and combines secure, reliable delivery with unified sign-on, administration, billing and reporting. Sm@rt Reseller Magazine named the company to its "Sm@rt 100" list in 2000, recognizing it as "one of the most successful and dynamic businesses" in the industry. Agiliti serves more than 700 customers. For more information, visit www.agiliti.com or call 1-866-AGILITI.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800/841-2031 or 713/918-8800.

BMC Software, BMC Software OnSite, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved.