Agilent Technologies Systems Selected by Telecom Italia Mobile, Europe's Largest Cellular Service Provider.

Business Editors/High-Tech Writers

PALO ALTO, Calif.--(BUSINESS WIRE)--April 9, 2001

Agilent Solutions Help TIM Ensure the Delivery of

Superior Roaming Services for Business Customers

Agilent Technologies Inc. (NYSE: A) today announced that Telecom Italia Mobile (TIM) has selected the Agilent Roaming Management System (RMS) and the Agilent Roaming Welcome System (RWS) solutions to help proactively manage, enhance and extend its profitable international roaming services. TIM is the world's leading operator of GSM technology and Europe's largest provider of mobile services, with nearly 47 million customers worldwide, and almost 22 million in Italy. Roaming services are used primarily by business customers, the most lucrative segment of a GSM Service Provider's customer base, and typically account for a significant percentage of a company's revenues and profits.

Agilent's RMS enables TIM to continuously monitor -- in real time -- services for both its own subscribers when they roam in external networks, and for customers from other companies when they roam in TIM's network. TIM uses RMS to identify and correct network and subscriber-authentication problems in real-time before customers are affected. By maintaining network and service availability and reliability, the company can reduce subscriber "churn" -- customers switching from one network to the next -- which protects significant revenue. RMS also facilitates transparent and effective relations with foreign operators with whom TIM has roaming agreements.

Agilent's RWS enables TIM to send targeted SMS text messages to both inbound and outbound roamers. The company can use RWS to welcome roamers anywhere in the world and to provide information on anything from network services to promotional offers to local exchange rates -- all in the customers' native languages. RWS helps TIM foster customer loyalty, improve brand awareness, generate additional call revenues and track roaming patterns.

"Our company's success depends largely on the satisfaction of sophisticated business clients, and these are the most likely customers to switch providers when they don't obtain the service they need," said Mario Nespoli, Technologies and Architectures manager at TIM. "Business customers travel frequently and depend heavily on roaming services while abroad. The Agilent solutions help us maintain and enlarge this critical segment of our customer base by enhancing our worldwide reputation for quality, reliability and breadth in services."

"High-quality roaming services can be decisive in the fierce competition among service providers for business customers," said Malcolm Russell, manager of Agilent's Solution Center. "We are pleased that the world's leading GSM service provider has selected Agilent solutions to help proactively manage and improve these critical business services."

About Agilent Technologies

Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and healthcare. With 48,000 employees serving customers in more than 120 countries, Agilent had net revenue of $10.8 billion in fiscal year 2000. Information about Agilent can be found on the Web at www.agilent.com.