Agilent Technologies Receives the Frost & Sullivan Award for Customer Service Leadership.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. -- Frost & Sullivan's recent analysis, North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Used Test and Measurement Equipment Market, selected Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. as the recipient of the 2005 Frost & Sullivan Award A Sullivan Award may refer to:
Agilent, a renowned original equipment manufacturer, has made radical changes to the way business is conducted in the used equipment market. One of its innovative moves was to extend the guarantee and warranty available for new products to buyers of used equipment. CertiPrime and Agilent Advantage Assurance are Agilent's two distinct offerings for the used equipment market. Agilent chooses the most popular models and configurations of current generation models from its array of test equipment for the CertiPrime program. These instruments are fully remanufactured by Agilent, undergo production-quality calibration, include the latest compatible firmware A category of memory chips that hold their content without electrical power. Firmware includes flash, ROM, PROM, EPROM and EEPROM technologies. When holding program instructions, firmware can be thought of as "hard software." See flash memory, ROM, PROM, EPROM, EEPROM and FOTA. and software and for units requiring no option changes are shipped within ten business days. Agilent keeps its used test equipment cost effective in spite of offering customers the same warranty and 60-day return policy as it provides buyers of new instruments. Free technical support during the warranty period, free printouts of the calibration test results, and a free copy of Agilent's IntuiLink measurement automation software are the other bonus benefits for customers. Agilent Advantage Assurance provides customers with used instruments from Agilent's authorized U.S. resellers. These instruments are evaluated and calibrated cal·i·brate tr.v. cal·i·brat·ed, cal·i·brat·ing, cal·i·brates 1. To check, adjust, or determine by comparison with a standard (the graduations of a quantitative measuring instrument): by Agilent and protected against repair costs for up to two years, reducing the risks involved in buying used test equipment. The same advantages are provided to customers that purchase units protected by Agilent Advantage Assurance on eBay, except that the term for repair costs is limited to one year. Agilent also has an aggressive trade-up, trade-in and sell-off program that provides financial incentives for customers to turn in their old instruments in return for a price credit when buying a new instrument. "Agilent has helped customers to convert their idle assets by offloading them for usable new/used equipment," notes Frost & Sullivan Industry Analyst Muthu Kumar. "These efforts have redefined the boundaries in the used test and measurement equipment marketplace." This Frost & Sullivan Award is presented each year to a company that has excelled in customer service leadership within its industry. It acknowledges the company's tremendous responsiveness to customer needs and its continual focus on short- and long-term customer profitability Customer profitability (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler,"a profitable customer is a person,household or a company that overtime,yields a revenue goals. About Agilent Technologies Agilent Technologies Inc. (NYSE NYSE See: New York Stock Exchange : A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $7.2 billion in fiscal year 2004. Information about Agilent is available on the Web at www.agilent.com. About Frost & Sullivan Frost & Sullivan, a global growth consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a founded in 1961, partners with clients to create value through innovative growth strategies. The foundation of this partnership approach is our Growth Partnership Services platform, whereby we provide industry research, marketing strategies, consulting, and training to our clients to help grow their business. A key benefit that Frost & Sullivan brings to its clients is a global perspective on a broad range of industries, markets, technologies, econometrics econometrics, technique of economic analysis that expresses economic theory in terms of mathematical relationships and then tests it empirically through statistical research. , and demographics The attributes of people in a particular geographic area. Used for marketing purposes, population, ethnic origins, religion, spoken language, income and age range are examples of demographic data. . With a client list that includes Global 1000 companies, emerging companies, as well as the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world. For more information, visit www.frost.com. |
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