Agilent Technologies Introduces Industry-First Intelligent Services to Transform Lab Operations.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. -- Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today introduced the first portfolio of internet-based Intelligent Services that offer laboratory managers new ways to improve productivity and save money. Agilent Intelligent Services enable users to utilize their instruments effectively, resolve problems efficiently, avoid unscheduled unscheduled Adjective not planned or intended Adj. 1. unscheduled - not scheduled or not on a regular schedule; "an unscheduled meeting"; "the plane made an unscheduled stop at Gander for refueling" shutdowns and make their life science and chemical analysis labs more productive. "We've designed a highly effective way for our customers to get expert service, sometimes even before they know they have a problem," said May Van, vice president and general manager of Agilent's Laboratory Services Solutions business. "Intelligent Services introduce a platform on which all of our services advance to a new level of responsiveness and expertise." Intelligent Repair Agilent's new Intelligent Repair service combines standard features of Agilent's extended hardware warranty, such as on-site repair, phone support and consumables for repair, as well as new capabilities, including: --Push for Help -- Users can click a Help button on their PC and Agilent experts automatically receive the customer contact information (operator name, problem description, preferred form of contact), instrument and system information, and real-time instrument status. This significantly reduces customer involvement in the solution process, since the Agilent Service Specialist will already possess this needed information. --Real Time Collaboration -- Online, real-time collaboration lets Agilent experts remotely diagnose and solve problems in accordance with customer guidelines and security procedures. Agilent service specialists can even provide remote control of instruments for a previously unattainable level of service. Intelligent Connections Agilent's new Intelligent Connections service builds on the Intelligent Repair service, adding software support and standard preventative maintenance. It also includes Basic Asset Report, which provides each customer with a snapshot of real-time instrument usage and utilization. Customers can instantly see such details as seal wear, lamp burn time, number of valve cycles and number of sample injections for exact knowledge of when maintenance is needed and whether lab resources are being used effectively. Intelligent Connections Plus For regulated pharmaceutical industries, Intelligent Connections Plus helps keep labs operating within rigorous quality and regulatory requirements Regulatory requirements are part of the process of drug discovery and drug development. Regulatory requirements describe what is necessary for a new drug to be approved for marketing in any particular country. . It adds Agilent's world-recognized compliance services for operational qualification, performance verification and re-qualification. Security Agilent's Intelligent Services offer capabilities that allow remote devices to exchange information with users and Agilent's Customer Call Centers, providing instrument performance and diagnostic information. The transfer and handling of this information follows the same industry-accepted security as financial transactions. With the Agilent Intelligence Services Gateway installed within the customer's firewall, customers are in complete control of data flow and instrument access. Security features include: --Customer-selected access methods that provide only the access needed without providing exposure to sensitive information. --Firewall-friendly infrastructure that includes proxy support, encryption The reversible transformation of data from the original (the plaintext) to a difficult-to-interpret format (the ciphertext) as a mechanism for protecting its confidentiality, integrity and sometimes its authenticity. Encryption uses an encryption algorithm and one or more encryption keys. and authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. (SSL (Secure Sockets Layer) The leading security protocol on the Internet. Developed by Netscape, SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. ). --Detailed auditing that tracks the user, the duration of the session and a description of activity. Availability Agilent Intelligent Services are available now on the new Agilent 1200 Series Rapid Resolution liquid chromatography chromatography (krō'mətŏg`rəfē), resolution of a chemical mixture into its component compounds by passing it through a system that retards each compound to a varying degree; a system capable of accomplishing this is called a system, which provides up to 20 times faster analysis and 60 percent higher resolution than conventional LC systems. Agilent plans to expand Intelligent Services to include all Agilent and selected non-Agilent instruments. For sales information or a complete description of Intelligent Services, please contact your sales representative or the Agilent Customer Call Center (phone numbers by country available online at www.chem.agilent.com/scripts/cag_feedback.asp). More information is also available online at www.agilent.com/chem/intelligentservices. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is the world's premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company's 20,000 employees serve customers in more than 110 countries. Agilent had net revenue of $5.1 billion in fiscal 2005. Information about Agilent is available on the Web at www.agilent.com. Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. This news release contains forward-looking statements (including, without limitation, statements relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc Agilent's plans to expand Intelligent Services to include all Agilent and selected non-Agilent instruments) that involve risks and uncertainties that could cause results of Agilent Technologies to differ materially from management's current expectations. These risks are detailed in the company's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended Oct. 31, 2005, and its Current Report on Form 8-K Form 8-K The form required by the SEC when a publicly held company incurs any event that might affect its financial situation or the share value of its stock. Form 8-K See 8-K. dated Jan. 13, 2006. The company assumes no obligation to update the information in this press release. NOTE TO EDITORS: Further technology, corporate citizenship Corporate Citizenship The extent to which businesses are socially responsible in meeting legal, ethical and economic responsibilities placed on them by shareholders. The aim it to create higher standards of living and quality of life in the community in which it operates, while and executive news is available on the Agilent news site at www.agilent.com/go/news. |
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