Agilent Technologies Firehunter Provides Service-level Reporting to Secure Competitive Edge for Consonus.Business Editors/High-Tech Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif./PORTLAND, Ore.--(BUSINESS WIRE) Jan. 10, 1999- Software Enables Consonus to Share Critical Real-time E-business Information Easily with Enterprise Customers Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. (NYSE NYSE See: New York Stock Exchange : A), a subsidiary of Hewlett-Packard Company, and Consonus, Inc., a Web-development and Web-hosting company, today announced that Consonus has selected Firehunter from Agilent to offer service level guarantees and reports to its e-business customers. Firehunter offers carrier-grade service-level management and strict service-level agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) capabilities that include graphical SLA compliance reporting. The software enables the safe delivery and manageability of premium Internet services such as e-commerce and Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. . Consonus faced a major challenge in finding a way to deliver detailed performance reports to customers that would verify quality of service and prove compliance with SLAs. In the past, Consonus employees often spent valuable time on the phone describing the performance and metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. of Web sites to customers. After conducting an extensive search, Consonus selected Firehunter to help implement SLAs and service-level reporting, providing customers direct access to graphical views and metrics of their Web site. The software's proactive management features also help Consonus ward off SLA violations before they occur. Firehunter is scalable, supporting end-to-end management of the service infrastructure and allowing Consonus to manage thousands of servers in distributed data centers. "We haven't seen anyone else doing such comprehensive service-level reporting, so this capability really differentiates us from our competitors," said Adam Karol, operations manager See datacenter manager. for Consonus. "Firehunter provides a level of reporting that is unique and makes it easy for us to share valuable information with our enterprise customers on a real-time basis." Consonus's new SLA management and service-level reporting capabilities have helped the company secure well-known clients, such as Cache, Inc. and Garden Botanika; as well as "dot com dot com - com " clients, such as yellowpages.com and gatherround.com. "SLAs are an absolute in business and a definite requirement for e-commerce," said Steve Allsup, president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Consonus. "We look at Firehunter as a product that helps Consonus succeed. It provides a service that is demanded by our enterprise customers and enables us to deliver a positive Web experience, which helps ensure that a person returns to a site again and again. This is critical in e-business today." "With the Internet growing at an explosive rate, and with more organizations entrusting mission-critical business to the Web, the need for delivering superior service assurance is key," said Tom White, vice president and general manager of Agilent's Communications Solutions Group. "Consonus's selection of Firehunter demonstrates this critical need for performance- and service-level guarantees." About Firehunter from Agilent The Firehunter family of service-assurance solutions for e-business provides vital functionality for proactive management of the performance and availability of business-critical services. Firehunter supports real-time service-level monitoring and reporting and SLA management, resulting in assured, verified service levels for optimal QoS and customer satisfaction. These powerful capabilities enable service providers -- both Internet and enterprise -- to troubleshoot To find out why something does not work and to fix the problem. Troubleshooting a computer often requires determining whether the problem is due to malfunctioning hardware or buggy or out-of-date software. See debug. rapidly, improve operational efficiency and realize immediate revenue gains. About Consonus, Inc. Consonus, Inc. architects, develops, deploys and manages comprehensive e-business systems for middle-market to enterprise-scale clients. Using open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced , tools and platforms, Consonus overcomes the complexity of operating Web stores and online e-business channels through its consultative approach to developing high-performance, high-availability sites and providing application management services throughout the Web-site life cycle. The company also advises clients on hardware and system solutions to address operating requirements and offers high-quality Internet connectivity through its distributed data center facilities. For further information, contact Consonus headquarters in Portland, OR at 503/670-4800 or visit the company's Web site at www.consonus.com. About Agilent Technologies Agilent Technologies, Inc. (NYSE: A) is a diversified diversified (di·verˑ·s technology company, resulting from Hewlett-Packard Company's plan to strategically realign re·a·lign tr.v. re·a·ligned, re·a·lign·ing, re·a·ligns 1. To put back into proper order or alignment. 2. To make new groupings of or working arrangements between. itself into two fully independent companies. With 42,000 employees serving customers in more than 120 countries, Agilent Technologies is a global leader in designing and manufacturing test, measurement and monitoring instruments, systems and solutions, and semiconductor and optical components. The company serves markets that include communications, electronics, life sciences and healthcare. The businesses comprising Agilent, a subsidiary of HP, had net revenues of more than $8.3 billion in fiscal year 1999. Information about Agilent Technologies can be found on the Web at www.agilent.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion