Agilent Technologies Firehunter Deployed by Tin.it, Italy's Market-Leading ISP, to Proactively Manage Its Network Service Chain From Customer to Server.Business Editors/High-Tech Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--Jan. 9, 2001 Firehunter Team Helps Tin.it Tailor Solution to Fit Unique Network, Maximizing Uptime and Monitoring Customer Experience and Outsourcer Performance Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today announced that Tin.it (www.tin.it), Italy's largest Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. ), has selected Agilent Firehunter to monitor and proactively manage operations -- e-mail, web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. , radius authentication (1) Verifying the integrity of a transmitted message. See message integrity, e-mail authentication and MAC. (2) Verifying the identity of a user logging into a network. -- and quality of service (QoS) across its complex, multi-service network. Tin.it serves over 3 million customers as part of Telecom Italia Telecom Italia is formerly a partially state-owned Italian telco. It was once known as SIP, and it has the largest user base in Italy. Telecom Italia also owns shares in Telecom Argentina and Telecom Personal, fixed and cellular networks in Argentina. Group, one of the world's largest communications companies, and is the only Italian ISP to offer a full range of integrated, multi-platform products and services. Tin.it's selection was based on Firehunter's comprehensive ability to monitor performance from a customer's perspective, the system's flexibility and the support of the Firehunter team. "Firehunter transforms our ability to maintain high-quality service by adding the dimension of customer experience," said Maurizio Irlando, Tin.it's manager of Messaging and Wireless Internet, who adopted the solution for the company. "We also appreciate the Firehunter team's responsiveness and their very precise knowledge of how to maximize the solution's value for an evolving network." Firehunter enables Tin.it to move beyond low-level test protocols by simulating customer transactions and by monitoring the entire operational chain based on how components affect customer experience. The company can measure a wide variety of service parameters, compare trends against established baselines, and identify and resolve potential problems before they cause service disruptions. Tin.it, maximizing the product's capabilities, has customized the system and configured the service model to include several non-standard measurements for firewalls, form-on-line accessing databases, chat and several other services. The company also uses Firehunter to monitor the compliance of outsource-service providers with service-level agreements, a critical component of effective quality management. "Tin.it is a cutting-edge ISP that requires Firehunter's quick and versatile support to maintain a complex network and to ensure that our service quality keeps pace with constant innovations in our service offerings," said Mauro Monti, manager of Key Performance Indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. and Quality Assurance at Tin.it. "Firehunter provides very useful data to ensure the kind of positive experience that attracts 5,000 new subscribers a day" For more information on Firehunter, visit www.firehunter.com. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is a diversified technology company with approximately 47,000 employees serving customers in more than 120 countries. Agilent is a global leader in designing and manufacturing test, measurement and monitoring instruments, systems and solutions, and semiconductor and optical components. In fiscal year 2000, Agilent had net revenue of $10.8 billion. The company serves markets that include communications, electronics, life sciences and healthcare. Information about Agilent Technologies can be found on the Web at www.agilent.com. |
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