Agilent Technologies Announces assureME Solution Suite for Communications Customer, Service and Network Assurance; Measured Experience Portfolio Analyzes Multiple Data Sources with Customer-Centric Perspective.NICE, France -- Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc. (NYSE NYSE See: New York Stock Exchange :A) today announced its new assureME portfolio of solutions that enables users to measure subscribers' experience, putting a customer-centric perspective on traditional network assurance. assureME solutions leverage Agilent's leadership in the operations support system market by adding customer- and service-specific measurements to its broad collection of network data measurement capabilities. Agilent's unique ability to collect and analyze information from this spectrum of sources enables the communication industry's next breakthrough application: end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. customer assurance management. A service provider's assurance strategy relies on data feeds from multiple sources. Traditional network assurance, where network operations personnel use network-element data feeds to manage faults and performance, has been the primary focus for service providers. Although network assurance continues to be important, it cannot directly measure customers' service experience -- a requirement for today's complex service offerings, which rely on multiple technologies and partners, and come with increased user expectations. Agilent's assureME solutions address this market shift by managing the network, services, and the customer experience. assureME groups new products with Agilent's industry-leading management products to create solutions that address critical issues such as managing service quality for high-value roamers or business enterprises. "We've found that the majority of customer-reported problems were handset The part of the telephone that contains the speaker and the microphone. On a desktop phone, the part you hold in your hand is the handset. On a cellphone, the entire phone is the handset. See multihandset cordless and headset. configuration issues, rather than network faults, so customer experience can be poor even though the network is operating perfectly," said Tom Walls, vice president, Agilent's Assurance Solutions Division. "Only by correlating customer, service and network data can service providers get a true measurement of the problems their customers encounter. Our measured experience solutions aggregate and correlate rich sources of network and service data with a customer definition, so service providers can monitor how their most significant customers are doing." Agilent today announced the first two assureME solution suites, assureME-Roamer and assureME-Corporate. assureME-Roamer offers quality-of-service management for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" roaming The ability to use a communications device such as a cellphone or PDA and be able to move from one cell or access point to another without losing the connection. services, and capture, analysis and reporting for inbound roamers. The solution also measures subscribers' experience on partner networks, offering measurement of on-device mobile experience, and VIP customer experience for outbound roamers. assureME-Corporate provides focused measured-experience information about an operator's high-value customers, such as business enterprises, to help operations centers The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. understand the service quality experienced by customers who make up their key revenue streams. The solution helps operators construct realistic SLAs, characterize service behavior, pinpoint service and customer problems, and build profiles of corporate customers to enable premier service. For further information, please see the assureME Solutions press release and other press material at www.agilent.com/comms/tmw. Agilent in Communications Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. . Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies broadband technology Telecommunications devices, lines, or technologies that allow communication over a wide band of frequencies, and especially over a range of frequencies divided into multiple independent channels for the simultaneous transmission of different signals. that span the entire communications life cycle. About Agilent Technologies Agilent Technologies Inc. (NYSE:A) is the world's premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company's 20,000 employees serve customers in more than 110 countries. Agilent had net revenue of $5.1 billion in fiscal 2005. Information about Agilent is available on the Web at www.agilent.com. NOTE TO EDITORS: Further technology, corporate citizenship Corporate Citizenship The extent to which businesses are socially responsible in meeting legal, ethical and economic responsibilities placed on them by shareholders. The aim it to create higher standards of living and quality of life in the community in which it operates, while and executive news is available on the Agilent news site at www.agilent.com/go/news. |
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